Group Accounts Coordinator
Listed on 2026-02-02
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Hospitality / Hotel / Catering
Guest Services, Hotel Management, Hospitality & Tourism, Event Manager / Planner
Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates. Be proficient in all areas of reservations and general operations of the hotel. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information;
protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related
Work Experience:
At least 1 year of related work experience.
Supervisory
Experience:
No supervisory experience.
License or Certification:
None
POSITION SUMMARY
Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates. Be proficient in all areas of reservations and general operations of the hotel. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information;
protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related
Work Experience:
At least 1 year of related work experience.
Supervisory
Experience:
No supervisory experience.
License or Certification:
None
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.About the Team
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts…
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