Guest Experience Host

Responsibilities

• Guest Services:
  Provide personalized assistance to guests, including arranging transportation, making restaurant reservations, and booking entertainment or leisure activities. Offer recommendations on local attractions, shopping, dining, and cultural events.
• Luggage & Arrival/Departure Assistance:
  Manage luggage handling, storage, and delivery for guests upon arrival and departure. Coordinate valet parking and porter services as needed.
• Transportation & Travel Coordination:
  Arrange taxis, car rentals, or private transfers for guests. Assist with flight/train schedules, ticketing, and itinerary planning.
• Communication & Liaison:
  Act as a liaison between guests and other hotel departments (e.g., housekeeping, front desk). Handle guest inquiries, complaints, and special requests promptly and professionally.
• Concierge Desk Operations:
  Maintain up-to-date knowledge of local events, VIP protocols, and hotel services. Manage mail, parcels, and message deliveries for guests.
• VIP & Special Services:
  Provide tailored services for VIP guests, including exclusive experiences or last-minute arrangements. Assist with event planning (e.g., weddings, meetings) upon request.
• Safety & Compliance:
  Ensure all services comply with hotel policies and safety standards. Report suspicious activities or security concerns to management.

And other guest experience related tasks assigned by the team.

• Education:
  
  already obtained a bachelor's degree or equivalent in hospitality/related field, or currently studying such programme.
• Language
  
  Skills:
  
  fluent in Russian or Korean and English is mandatory, Mandarin or other languages is considered a plus.
• Experience:
  
  relevant internship & work experience in hotel or hospitality operations is an advantage.
• Skills:
  
  strong communication & interpersonal skills, creative problem-solving, and cultural awareness, customer-oriented.
• Personal Attribute: friendly, passionate about hospitality, high adaptability & resilience, and curious about global hospitality trends.

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