Front Office Supervisor

Overview

Waldorf Astoria is looking for a Front Office Supervisor to join their team in Park City
. This Forbes 4-Star boutique property offers 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, including a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

The ideal candidate will have hospitality front desk experience and preferably at least 1 year of supervisory experience.

• Free Epic Local Ski Pass
• Drastically discounted spa services
• Environment that values kindness, creativity and authenticity
• Complimentary meals on duty
• Worldwide travel perks — up to 30 nights at discounted rates across 6,000+ properties in more than 100 countries with 50% Food & Beverage discounts
• Career opportunities across departments and locations

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations to deliver outstanding guest service and financial profitability. Specific responsibilities include:

• Assign work and supervise team member performance in Front Office procedures including guest check-in/check-out, lobby traffic, luggage assistance, telephone operator services, and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

We look for demonstration of Hilton’s core values and attributes. Specifically, we value:

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing, all the time
• Leadership – leading in our industry and communities
• Teamwork – being team players
• Ownership – owning actions and decisions
• Now – operating with urgency and discipline

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is a leading global hospitality company offering a range of brands and accommodations. Our team is dedicated to creating remarkable hospitality experiences around the world.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education through Guild Education (degrees and professional certifications)
• 401K plan with company match
• Hilton Shares ESPP with 15% discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Waldorf Astoria Park City

Full-time

Waldorf Astoria Hotels & Resorts

Guest Services, Operations, and Front Office