Specialist IT Systems

JOB DESCRIPTION Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees
  * via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

We are seeking a Specialist IT Systems Support professional to deliver exceptional executive‑level conferencing and collaboration support. In this role, you’ll ensure seamless operation of advanced video conferencing technologies for senior leadership, providing a premium, white‑glove experience in a fast‑paced global environment.

• Deliver high‑touch, white‑glove support for executives and senior leadership.

• Provide Level 1 and Level 2 troubleshooting for conferencing and collaboration solutions.

• Manage setup and support of audio/visual and control systems for executive meetings and events.

• Ensure flawless operation of conference room technology during critical meetings.

• Utilize and troubleshoot collaboration tools such as Microsoft Teams, Cisco Webex, and Zoom.

• Collaborate on IT projects including video conferencing upgrades and AV solution implementations.

• Perform daily checks of executive conferencing spaces and report findings.

• Provide on‑call and after‑hours support as needed.

• Drive continuous improvement initiatives to enhance user experience and reduce resolution time.

• Minimum 7 years of experience in Level 1/2 troubleshooting, conferencing solutions, and desktop support.

• Hands‑on experience with Microsoft Teams, Cisco Webex, Zoom, and conference room technologies.

• Familiarity with monitoring tools such as Control Hub, Vyopta, and Thousand Eyes.

• Strong interpersonal and communication skills with proven success in customer support roles.

• Professional appearance and executive‑level presence.

• Experience supporting Fortune 50 executives or similar high‑profile environments.

• Continuous learning mindset and self‑driven professional development.

• Strong problem‑solving skills under pressure with attention to detail.

• Ability to manage changing priorities and multiple tasks effectively.

• Demonstrated professionalism, discretion, and confidentiality in all interactions.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at  and on Twitter @Abbott News and @Abbott Global.

$61,300.00 – $

In specific locations, the pay range may vary from the range posted.

IT Operations

BTS Business Technology Services

United States >
Abbott Park : AP06A

Standard

Not specified

Not Applicable

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

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