Hoka Stockroom Operations Lead, HOKA

Hoka Stockroom Operations Lead, HOKA

Apply for the Hoka Stockroom Operations Lead, HOKA role at BoF Careers.

Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. We are committed to building an equitable future, ensuring diverse hiring practices, and celebrating an inclusive culture where all employees can thrive.

Our Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you’re the primary business owner of the stockroom, overseeing processing, product placement, and transfers. You model exceptional stockroom standards and promote a positive, respectful environment, partnering closely with the Store Manager to train Associates and empower the team.

• Maintain the stockroom area where all materials and products are received, stored, organized, picked, counted, monitored, and distributed to meet store needs.
• Keep the stockroom and stock desk neat, orderly, and safe, promoting security measures to deter theft.
• Ensure all stock processes and policies are understood and followed by team members at all times.
• Strategically plan for new product arrivals and execute necessary adjustments.
• Receive and verify shipments, handling discrepancies to maintain accurate inventory counts.
• Handle customer charge sends and store transfers of merchandise between retail locations or distribution centers.
• Control damaged or mis‑matched inventory in accordance with company standards.
• Assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping execute sales and productivity plans.
• Help replenish and display product on the sales floor, organized per Visual Merchandising standards.
• Provide excellent customer service: greet customers, direct them to appropriate products, answer questions, and offer current product knowledge.
• Maintain a positive, cheerful attitude with customers and team members, promoting the store and brand image in all interactions.
• Cooperate with the team to meet business needs and support overall store performance.

• Ensure the highest level of customer service possible as outlined in the Service Training Program.
• Build engaged and empowered teams through communication and recognition.
• Communicate effectively with customers, teammates, management, and corporate stakeholders.
• Promote a positive and respectful work environment and respond to problem situations with professionalism.
• Prioritize brand and product knowledge training in customer interactions.
• Multi‑task in a fast‑paced environment.
• Escalate any special customer requests regarding product or service to management.
• Think critically to solve problems and approach challenges with agility.
• Maintain knowledge of current trends and styles.

• One to two years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to team members and customers.
• Excellent team‑building skills.
• Excellent organizational skills and exceptional attention to detail.

• Flexibility of schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficiency in Microsoft Office suite of tools and applications.
• Valid driver’s license.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other factors prohibited by law.

Salary: $21.00 (target for new hires; final pay determined by location, experience, and education).