Hoka Sales Lead, HOKA

About Hoka

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first‑miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

We celebrate diversity in background, experience, and identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. When we bring our different perspectives to work, we are truly better together.

As a Sales Lead with Keys, you serve as Manager on Duty during your shift, drive key hourly business targets, and are responsible for opening and closing the store. You partner closely with store management to provide the best possible customer experience and consistently share your passion for our products.

• Drive sales, conversion, ATV, customer capture, and NPS targets.
• Model the highest level of customer service per the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Support community through in‑store events and local outreach.
• Assist in store administration and operations, maintaining compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
• Highly motivated team player and self‑starter.
• Ability to prioritize and multi‑task in a fast‑paced environment.

• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

As part of our HOKA Family, you belong to more than a performance lifestyle Brand. From our corporate offices to our retail stores worldwide, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to recognize the important role each person plays in the Deckers Brands mission, including competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Diversity and inclusion are key to our success. We are proud to be an equal‑opportunity employer and welcome qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition, and all other facets of identity. If you need reasonable adjustments at any point in the application or interview process, please let us know.

We encourage you to let us know the pronouns you use, for example: she/her/hers, he/him/his, they/them/theirs.

$21.00 – The salary posted reflects the target for new‑hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.