Temporary Sales Associate

A global fashion house founded in New York in 1941, Coach is now part of Tapestry, a global portfolio of brands committed to innovation and inclusivity. The Coach Sales Associate plays a critical role in delivering exceptional customer service and driving sales while upholding the brand’s service and selling standards.

Responsible for creating a positive first impression, building long‑term customer relationships, and consistently achieving personal and store sales targets. The role requires a blend of customer focus, product knowledge, and operational excellence.

• Understand organizational objectives and align decisions with company priorities.
• Take ownership of personal metrics; create personal sales and clienteling strategies with management.
• Develop short‑ and long‑term strategies to achieve performance goals.
• Own survey results; create plans to improve and overcome gaps.
• Represent Coach as a brand ambassador.
• Demonstrate Coach’s selling and service expectations at all times.
• Stay aware of local market changes and support execution of local sales strategies.
• Drive business through sales strategies, clienteling, and sourcing new customers.
• Build credibility and trust as a personal fashion advisor.
• Provide in‑depth product knowledge, including features, benefits, and current offerings.
• Communicate current pricing and promotional strategy to customers.
• Build the sale by leveraging cross‑selling skills.
• Cross‑sell and encourage beneficial add‑ons that meet the customer’s needs.
• Read cues to tailor the approach; attend to unique shopping needs.
• Work with multiple customers simultaneously and break away as appropriate.
• Follow up consistently and genuinely to influence or close the sale.
• Flex personal selling techniques to contribute to store financial results.
• Build lasting loyalty relationships and leverage Coach’s tools and technology for clienteling.
• Create enthusiasm and positivity for a shared vision and mission.
• Promote and endorse a team‑selling environment and foster teamwork, trust, and collaboration.
• Remain solution‑oriented, adaptable, and flexible to changing business and store needs.
• Welcome feedback and adapt behaviors as appropriate.
• Maintain a calm and professional demeanor at all times.

• Ensure all daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks, including maintaining store, cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
• Maintain a clean and tidy selling floor at all times.
• Adhere to all retail policies and procedures, including POS, operations, and asset protection.
• Replenish inventory on the sales floor as needed.
• Support the store inventory process by processing shipments, stocking shelves, and maintaining strong organizational standards in the stockroom.
• Support cash‑wrap when needed to process purchases, returns, and exchanges.
• Efficiently process customer transactions: purchase, return, exchange, found order, etc.
• Effectively help prepare store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.

• Drive for Results:
  Exceed goals, top performer, bottom‑line oriented, steadfastly pushes self and others for results.
• Customer Focus:
  Meeting expectations, first‑hand customer info, dedicated to customer service, builds trust and respect.
• Creativity:
  New unique ideas, original connections, value‑added brainstorming.
• Interpersonal Savvy:
  Relates well to all, builds rapport, diplomatic and tactful, diffuses high‑tension situations.
• Learning on the Fly:
  Quick learner, relentless, adaptable, experiments, seeks solutions, enjoys challenges.
• Perseverance:
  Energetic drive, finish everything, overcome setbacks.
• Dealing with Ambiguity:
  Effective change coping, comfortable shift gears, acts without full picture, handles risk and uncertainty.

• Experience: 1–3 years of sales experience in luxury retail, knowledge of fashion trends and competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Cash register systems, basic computer skills,…