SAP Support Specialist

The SAP Support Specialist is responsible for providing hands‑on technical support for SAP systems to ensure reliable performance, data integrity, and a positive end‑user experience. This role focuses on troubleshooting system issues, supporting upgrades and maintenance, and partnering with business users to enable efficient day‑to‑day operations. The ideal candidate brings strong SAP system administration knowledge, excellent problem‑solving skills, and a solid understanding of business processes within a regulated pharmaceutical environment.

• Identify, troubleshoot, and resolve SAP system issues in a timely and effective manner
• Develop SAP reports and create operational standard operating procedures (SOPs)
• Collaborate with the Global SAP team to resolve system‑related challenges
• Provide end‑user support, training, and develop user manuals and documentation
• Support the Logistics Manager and Finance team with daily SAP sales and operational activities
• Monitor system performance and perform regular maintenance to ensure optimal functionality
• Maintain accuracy and integrity of SAP master data

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent relevant experience)
• SAP Super User experience required
• 3+ years of SAP system experience within a pharmaceutical environment
• Prior pharmaceutical industry experience required
• Hands‑on experience with Drug Supply Chain Security Act (DSCSA) compliance
• Experience working in highly regulated environments
• Strong verbal and written communication skills
• Excellent analytical and critical‑thinking abilities
• Ability to effectively support and collaborate with stakeholders at all organizational levels
• Proven ability to manage multiple priorities and meet deadlines
• Detail‑oriented, diligent, and methodical
• Cooperative, supportive, and service‑focused
• Thrives in structured, rule‑based environments
• Manages specialized work with confidence, efficiency, and precision