Device Administrator

Position: Device Experience Administrator

Sony Corporation of America
, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the Play Station Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth.

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POSITION SUMMARY Sony Corporation of Americas is seeking a Device Experience Administrator to join the Global Information Systems & Communications team. Reporting to the Head of Device Experience, this role manages core global functions and provides local support in Paramus. Key responsibilities include overseeing service incidents and requests, ensuring resolution according to SLAs, and offering expert support for Microsoft 365, Windows, Active Directory, and Azure.

Ideal candidates are proactive, customer‑focused, and thrive in fast‑paced environments.

This position requires a Hybrid schedule with 3‑4 days per week in the Paramus Office.

JOB RESPONSIBILITIES

• Respond to help requests via phone and work orders in a courteous, professional manner; document actions and resolutions in the ticketing system.
• Prioritize and schedule incidents using the "Tech Time" booking system for on‑site or remote support; escalate as needed and track recurring issues.
• Troubleshoot and resolve operating system, hardware, software, and network issues for desktops, laptops, mobile devices, printers, and AV equipment.
• Perform installations, configurations, upgrades, and maintenance of end‑user devices and Microsoft 365 applications; manage inventory and asset records.
• Support end users on technology questions and policies; develop knowledge base articles and guides; contribute to process improvements and project rollouts.
• Provide remote and on‑site support, including VIP users; handle enterprise printing, mobile device support, and VoIP/Teams meeting room devices.
• Follow IT procedures, monitor license compliance, and suggest process improvements.
• Manage, configure, and troubleshoot device policies, profiles, and deployments with Intune, Windows Autopilot, and application packaging.
• Maintain technical documentation and develop automation scripts to streamline endpoint management.

Security

• Ensure all devices comply with security standards before network access; manage devices using MDM/MFA platforms (Intune, ABM, Microsoft Authenticator, RSA Secur
  
  ID).
• Perform security updates (Fire Eye, Qualys, Crowd Strike); handle encryption tools (Bit Locker, File Vault); grant admin access as appropriate.

Remote Access

• Support remote access setups with VPN (Cisco Any Connect, Citrix), configure accounts, and assist with remote printing (Printer Logic).
• Troubleshoot remote issues using diagnostic techniques and effective communication.

Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above.

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• Bachelor's degree in the field of Computer Science and two years or more related work experience is preferred; significant relevant experience can be substituted for formal education.
• Minimum 3 years of hands‑on IT experience (Azure AD, On‑Premises Active Directory, O365, Windows 10, DNS/DHCP, Microsoft Authenticator) as well as previous experience in Level 2–3 support.
• ITIL V3 Certification preferred.
• 2+ years of physical telecom/network experience (Cat 5e/6 cabling, punch down and termination, network rack installation, cable testing and diagnosis, general network troubleshooting).
• Proficient with Windows 10/11, Mac OS X, Office 365, Microsoft 365 apps (Word, Excel, PowerPoint, Outlook, One Note, Teams), and core diagnostic utilities (Active Directory, Entra /Azure AD, Intune, SCCM, OWA). Understanding of Microsoft patching cycles and policies, best practice processes.
• Experience with desktop and mobile device management, automation tools, and real‑time…