Manager, Patient Access Day Shift

MANAGER, PATIENT ACCESS – FULL-TIME (DAY SHIFT)

Bergen New Bridge Medical Center

We are dedicated to providing high-quality, compassionate care to our community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, we’re looking for a Patient Access Manager.

• Assists with and responds to escalated patient and provider calls and complaints, investigating and resolving them in a professional manner and taking corrective action when immediate intervention is required.
• Selects, hires, and supervises departmental staff, including leadership and coordinator positions.
• Initiates disciplinary action—including terminations—and conducts annual performance appraisals, recommending promotions, raises, etc.
• Communicates department updates to leadership to ensure understanding of company and departmental goals and roles.
• Responsible for the creation and analysis of departmental key performance indicator reports to identify trends, improve performance, and provide improved regular reporting to the Senior Management team.
• Ensures delivery of excellent customer service, improving patient satisfaction scores for the department and the institution.
• Meets with administrative, behavioral, and medical staff to discuss and resolve problems regarding admitting and scheduling functions.
• Meets with external partners and affiliates as necessary to improve facility relationships and address concerns or delays in services.
• Oversees department operations, including staff, budget, and vendor management.
• Develops and maintains a good working relationship with other members throughout the hospital; cultivates an open cadence with IS Support to ensure system operability and improvements as necessary.
• Responsible for a positive culture in decision making and performance management to influence work attitudes and enhance job satisfaction.
• Understands and adheres to the Medical Center’s Code of Conduct and familiar with its Mission, Vision, and Values Statements.
• Maintains established departmental policies and procedures, quality assurance program, safety, environmental, and infection control standards, ensuring that policies and practices are followed to support patient‑first care, high reliability, performance improvement, and transparency.

• Performs other duties as assigned to support the overall objectives of the department and organization.

• Demonstrates familiarity with computer programs used in the department.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.
• A strong understanding of the operations of the US healthcare system in the commercial, Medicare and Medicaid markets.
• Ability to document all aspects of work and share knowledge with colleagues.
• Ability to define business problems, assess relevant variables and forces that impact the issue, and recognize relevant patterns in data.
• Ability to work independently with flexibility to new or varied responsibilities.
• Demonstrated ability to structure complex problems and derive insights from data.

Bachelor’s degree required with 2 years of healthcare supervision/management experience, or 3–5 years of healthcare patient access or central scheduling experience.

Mainly sedentary with occasional reaching, stooping, bending, and stretching. Manual dexterity required.

Salary commensurate with experience within posted range: $87,590 – $103,290 per year.

We provide a comprehensive benefits package, including competitive medical, dental, and vision plans. We prioritize work‑life balance with a generous time‑off policy that includes ample vacation days, personal time, sick leave, and nine paid holidays. Additionally, we support personal and professional growth with robust tuition reimbursement and continuing education programs.

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care