Customer Service Representative, Bilingual Spanish

Overview

Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Teleflora is part of The Wonderful Company family; with more than 10,000 member florists in North America, Teleflora leads the industry by working directly with our florists to hand-arrange and hand deliver every bouquet.

Teleflora is looking for enthusiastic candidates to fill this entry-level position. As a Customer Service Representative, Bilingual Spanish, you  act as the frontline contact by answering both English and Spanish florists  calls and processing all customer requests. Customer Service is the one stop shop for our florists, reinforcing Teleflora  commitment to superior customer service. This role is located in Paragould, AR with a hybrid option (Monday-Wednesday in the Paragould office, Thursday-Friday from home).
Working remotely is a voluntary benefit and in-office presence on Thursday and Friday is available.

The Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction should reinforce Teleflora  commitment to superior customer service. You  assist our member florists with their questions, requests, product purchases, and problems.

Incoming calls may include, but are not limited to the following:

• Flower Orders
• Product Orders
• Directory Orders and Changes
• Credit Card Product and Equipment Orders
• Credit Card Equipment Troubleshooting
• Customer monthly statements
• Web Hosting
• Additional duties as needed

Education: High School Diploma or equivalent is required

• Fluent in English and Spanish
• Strong written and oral communication skills
• Ability to make decisions with little direction
• Strong attention to detail
• 1-2 years Customer Service/Call Center experience
• Basic math skills
• Ability to speak clearly in a well-modulated voice using good diction
• Typing 25 WPM/ net minimum
• Knowledgeable in basic computer skills

• Must be able to work extended hours (overtime as requested) to meet company deadlines
• Flexibility. Shift requirements may change based on department needs and company programs
• Holiday time off may be limited due to increased order volume

• Thriving Wellness Community:
  Access to medical coverage, comprehensive vision and dental plans, and a 401k with match eligibility
• Career Advancement Opportunities:
  Clear paths for career progression and internal mobility across our diverse family of brands and business units
• Focused Learning and Development:
  Leadership training, webinars, and eLearning courses
• Empowering Mentorship Program:
  Company-wide mentorship to share goals and overcome challenges
• Continuous Improvement Training:
  Training to drive positive change in the workplace
• Building a Healthy Society:
  Focus on health, education, economic mobility, and CSR initiatives
• Giving Back to the Community:
  Wonderful Giving and Wonderful Neighbor programs to support charities and community service

Teleflora is an Equality Opportunity Employer providing opportunities for advancement. We are committed to a diverse workforce that embodies inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. EEO is the law - for more information, visit the company page.