Regional Supervisor

Job Summary

The Regional Supervisor is a uniformed member of the Airport Operations leadership team and is responsible for Porter’s safe aircraft turn performance, passenger service experience, ground handling, and team member experience within the station. The regional supervisor works collaboratively with the carrier's designated ground handler (s) to ensure a safe, on-time and positive customer experience. As part of a rotating schedule, the Regional Supervisor provides leadership at a designated focus station and throughout their region in collaboration with Station Leadership and other team members

The Regional Supervisor is responsible for the consistent execution of defined safety, operational, passenger service, and ground handling standards. The Regional Supervisor identifies and eliminates barriers to reduce station-controllable delays by working cross-functionally with our Ground Handling partners to minimize both system controllable and uncontrollable delays. In partnership with the Ground Handler the Regional Supervisor works diligently to achieve a safe and incident-free operation.

Regularly engages with team members and partners to foster their commitment to Porter’s success. Constantly seeks ways to drive operational efficiency while supporting team members

The Regional Supervisor is responsible for building and sustaining a high-performance culture of collaboration, commitment to service and operational reliability throughout the station, with significant focus on actively developing the internal and external teams ability to safely and consistently achieve our turn targets and provide exceptional customer service.

The highest value activity performed by the Airport Operations team is the Turn. To achieve the mandates above, the Regional Supervisor’s primary focus should be at the gate to support the team as they execute the turn.

The Station Leadership Team’s schedule is assigned in a manner to provide coverage for targeted hours during peak operational periods.

• Identifies and eliminates barriers that interfere with the station’s ability to properly execute the turn. Examples include:
  • Ensuring there are appropriate staffing levels in line with the contract and take actions to correct if deficiencies exist.
  • Ensuring that the necessary equipment required for the operation is available and serviceable
  • Ensuring cross-functional alignment between various departments to enable a seamless operation.
• Observe and direct the customer service experience, passenger interactions at the check-in counter, departure gates and arrivals/baggage to ensure customer service is aligned with Porter’s standards and values
• Ensure that the appearance of Porter dedicated staff at the airport corresponds to Porter standard
• Answer questions and provide guidance to the ground handling team on the flow of turn, operating standards, and best practices
• Foster initiative and the efficient coordination and flow of manpower to ensure that the station operates reliably
• Engage with the station operation to promote operational decision‑making, critical thinking, adherence to standards, and problem solving
• Proactively ensures that all required aspects of the turn are in position to achieve an on time departure including: briefings, manpower, equipment, regulatory signage, grooming, fueler, catering, and supplies
• Communicates and collaborates with other operating departments such as Crew, SOCC, MOC, local AME’s, Station Support and Customer Support Desk
• Maintains and updates station contact lists and system access to ensure ground handler staff have access to the applicable Porter systems
• Ensures ground handler participation in daily operational update meetings
• Ensures ground handler compliance with baggage procedures including: scanning and use of the baggage reconciliation system, rush bags, mobility aids, bag pulls, deliveries, communication with passengers, completing/updating World Tracer and Google forms
• Directs the ground handler during Irops and oversales/over bookings to mitigate the impact and recover quickly.
• Care and upkeep of Porter assets – eg.…