AM Server

Job Summary

This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team. Greet guests in a professional, warm, friendly and sincere manner. Insure guests are happy when leaving the restaurant. Serve food to guests in a personable, courteous manner ensuring a positive dining experience.

Note:

the following duties and responsibilities are not all inclusive

• Complete knowledge and fluency with all standards of fine dining service etiquette and adhere to these standards.
• Attend all scheduled staff meetings, pre-shifts, menu roll-outs and supplemental training sessions.
• Be aware of all liquor laws as well as company and departmental policies regarding consumption.
• Be familiar with emergency safety measures and state health codes.
• Total knowledge of all menu items including ingredients, preparation, provenance, and potential substitutions is expected.
• Fluent beverage knowledge to include preparation, ingredients is expected. Complete navigation of the wine list, verbal presentation and descriptions of each wine by the glass.
• Ensure all levels of service are extended to our guests through professional, knowledgeable presentation of all our menu items and beverage offerings.
• Communicate consistently with the FOH manager and Culinary Team.
• Complete all side-work responsibilities both opening and closing.
• Ensure complete table maintenance at all times throughout the guests dining experience.
• Close all guest check transactions accurately in POS system.
• Obtain service report from micros and finalize all settlement transactions and close out per established procedures.
• Responsible and accountable for all unsigned checks; report these to the manager.
• Follow established gratuity distribution to support staff and document per company procedure.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager.

• Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.
• Must be extremely organized; able to expedite multiple orders correctly and executed with care and attention to detail.
• Ability to maintain a pleasant disposition and work smoothly in a high stress work environment.
• Pleasant voice and phone etiquette.
• Ability to service a five-table station without assistance during typical service demand.
• Strong working knowledge of the micros ordering system and other check processing procedures for dining room service.
• Ability to lift moderate weights and remain standing on feet for extended period of time.
• Good communication essential. Relay guest complaints and comments to supervisor immediately.
• Ability to listen effectively, to speak and write English clearly.
• Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• Ability to identify, address and resolve conflict.
• Maintain good safety habits and report unsafe or hazardous conditions to Security.
• Promote excellent guest relations while living the Sanctuary Commitments.

Education

• High School Diploma or G.E.D. Equivalent
• Current Food Handler’s Card.

Related Work Experience

• 3-5 years prior fine dining service experience in restaurant operations required.
• Experience with hospitality and customer service required.