Banquet Server; On Call - Mountain Shadows

About Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Mountain Shadows Resort is a tranquil oasis in the heart of Scottsdale, Arizona, part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it’s a serene haven that seamlessly integrates comfort with career opportunities.

As a member of the Pyramid Global team, you’ll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture.

• Be familiar with all standards of proper service etiquette and adhere to these standards throughout guests’ dining experience.
• Attend all scheduled staff meetings, roll call meetings before events and supplemental training sessions.
• Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Be familiar with emergency safety measures.
• Set up catering room as instructed by the Catering Captain and/or Catering Manager to include linen, service ware, and glassware.
• Greet guests and respond to request in a friendly and courteous manner.
• Serve food and/or beverage in the order and to the expectation of the Catering Captain and/or Catering Manager to ensure consistency throughout the event.
• Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Check side duty list for opening and closing duties.
• Once function is complete, reset the catering room according to the Captain’s specifications to ensure the readiness of the room for the following function.
• Perform all assigned side work to include replenishing condiments and restocking the shelves with supplies.
• Abide by all State, Federal and hotel liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.

Perform any other duties as assigned by the Banquet Captain and/or the Banquet Manager and Director.

• Previous food and beverage experience required.
• Must be extremely organized; able to expedite multiple orders completely and correctly and detail oriented.
• Knowledge of appropriate table settings and service ware.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 50 lbs. through a crowded room on a continuous basis throughout the shift.
• Good communication essential. Relay guest complaints and comments to supervisor.
• Must be motivated and a self-starter.…