Steward Supervisor

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

Location:

Kimpton Miralina Resort
, Arizona – a 40‑acre resort offering flexible event space, five pools, a full‑service salon and day spa, and championship golf, set amid elegant Spanish Mission‑inspired architecture and desert gardens.

The Stewarding Supervisor is responsible for the operations of the stewarding department during the afternoon and evening shifts to ensure proper washing of kitchen utensils and sanitation. He/she supervises the stewarding department and ensures that all outlet surfaces and utensils are clean and comply with all Health department requirements and hotel guidelines.

• Supervise activities of evening stewards, pot washers, and night stewards to ensure proper utensil sanitation and storage.
• Comply with and assure compliance with all safety standards by following all safety rules and procedures.
• Check banquet hallway, loading dock, and receiving area for cleanliness.
• Supervise and maintain the sanitation of kitchen, store rooms, hallways, dock, and equipment.
• Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster, and utility work areas.
• Keep management informed of shortages of equipment and supplies.
• Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.
• Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.
• Apply proper safe handling techniques for all chemicals used.
• Report any faulty equipment to management immediately.
• Know the location and operation of all fire extinguishing equipment.
• Practice safe work habits at all times to avoid possible injury to self or other employees.
• Follow the proper procedures in the breakdown, cleaning, and reassembling of all kitchen equipment, as needed.
• Follow all sanitation standards.
• Prepare route sheets for the day.

• High School diploma or equivalent, and experience in a related field preferred.
• College course in a related field helpful.
• Supervisory experience preferred.

• Flexible and long hours sometimes required.
• Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

• Maintain a warm and friendly demeanor at all times.
• Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
• Effectively listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all hotel‑required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.
• Understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
• Cross‑train in other hotel‑related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.