PM Housekeeping Supervisor - Mountain Shadows

Overview

Pyramid Global Hospitality values its employees with a People First culture focused on diversification, growth, development, and wellbeing. The company offers comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities are provided to help employees advance their careers. Pyramid Global Hospitality operates in over 230 properties worldwide.

Welcome to Mountain Shadows Resort, a tranquil oasis in Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. The resort has 217 guest rooms and 7,500 sq ft of meeting space across 11 rooms. Mountain Shadows Resort embodies the work culture of Pyramid Global Hospitality, emphasizing professional growth and opportunity. Benefits include a 401k with company match and recognition programs.

Join us for a fulfilling career guided by a strong People First culture.

The Housekeeping Supervisor provides support to facilitate the responsibilities of the Housekeeping Manager. They understand and respond to guest requests in a timely and professional manner, maintain adequate staffing levels, and provide training and support to housekeeping staff.

• Follow proper payroll and key procedures.
• Collect room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
• Train housekeeping employees to achieve the standards of cleanliness in guest rooms.
• Make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.
• Provide excellent guest service in all areas of responsibility.
• Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to ensure standards are being achieved by each employee.
• Monitor the performance of floor house persons to ensure sufficient supplies and that areas such as hallways, stairwells, elevators, service areas, guest room doors, tracks, linen closets and armoires are maintained to standards.
• Interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Mountain Shadows.
• Coordinate work orders in assigned areas and follow up on inspections.
• Handle all lost and found items according to procedure.
• Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
• Schedule and participate in departmental meetings.
• Ensure floor storage areas and closets are kept in an orderly and clean fashion.
• Inspect closets to ensure all items are stocked in an orderly fashion and in sufficient quantities.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Prior Housekeeping Supervisor experience required.
• Reading, writing and oral proficiency in the English language.
• Knowledge of the tasks performed by the Housekeeping Attendants.
• Familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House Persons.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

• Standing, squatting, walking, climbing stairs.
• Requires extending arms, bending and stooping to reach materials.
• Work in temperature extremes of heat, cold, inclement weather.

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.

$25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Note:

This posting may contain additional information for applicants. This section is informational only and does not constitute a contract of employment.