Bell Person

Overview

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership—while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment.

This position contributes to Sanctuary success by being the exceptional “First and Last Impression” for all resort guests. This position requires creating lasting impressions/memories for all our visitors through interaction that exceeds expectations. It is important to maintain a “can do” attitude with internal and external guests.

Note:

the following duties and responsibilities are not all-inclusive

• Providing superior, high quality service when registering our guests. Beginning with arrival, and providing information about the resort and spa (hours of operation, locations of outlets and amenities in room and of property).
• Assisting guests with specific requests: dining, golf, hiking, biking, etc.
• Maintain a clean work environment and maintain department assets. This includes sweeping front drive, steps leading to registration/main lodge area, cleaning out the ash trays. Clean golf carts and resort vehicle daily, removing all trash, wipe them down with a clean cloth or duster giving them a clean shiny complexion.
• Escort/direct guests/visitors to their correct destination.
• Maintain a positive, “can do” attitude during normal and high traffic times.
• Answer telephone within three rings.
• Greet guests with a warm, sincere smile and greeting.
• Have knowledge of the property/amenities/hours of operation.
• May be required to open public areas for guest use as/when required, i.e.: business center.
• Work closely with all other departments, communicating any special needs or requests immediately to the appropriate department in a timely manner.
• Maintain a professional demeanor in all situations equally with guests as well as peers.
• Promote communication between employees, Bell Captain, Front Office Manager, and other departments to ensure well prepared staff.
• Use diplomacy and tact when problem solving guest situations.
• Ensure timely delivery/receipt of guest and Casa owner’s mail and/or parcels.
• Be fully aware of department emergency procedures and act when necessary.
• Follow and maintain Resort guidelines as outlined in the Employee Handbook.
• Perform other duties requested by supervisor and MOD, and Security Greeter.
• Ensure that all activities that you perform are logged and initialed as being complete.
• Ensure that all stored items are tagged and labeled to ensure proper distribution of said items.
• Identify and clarify all incoming traffic for resort and Casa owners.
• Maintain organization at the bell stand and in the bell office.
• In the absence of a supervisor, attend morning Front Office meeting and distribute applicable information to staff.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must be able to stand 8-10 hours per day.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage of 100 lbs or more continuously throughout shift.
• Must be agile enough to enter and exit cars and carts easily and quickly.
• Must possess a valid driver’s license with a good driving record.
• Knowledge of surrounding area.
• Be well organized, able to direct others and lead by example.
• Adhere to uniform, personal hygiene and…