Food & Beverage Supervisor

JOB SUMMARY

This position contributes to our overall success by supervising and providing support in outlets such as In Room Dining, Jade Bar, Elements, & Infinity Pool daily operations to ensure that the highest quality standards are met. The Food & Beverage Supervisor assists and supports the Restaurant General Manager as well as the rest of the Food & Beverage management team with employee onboarding, training new hires, and training existing employees, employee scheduling, ensuring team motivation and effective communication processes with fellow employees are being practiced.

The Food & Beverage Supervisor will assist in leading the team, setting an example of committed guest service and follow through.

Note:

the following duties and responsibilities are not all-inclusive

• Be thoroughly familiar with the menus, ingredients and methods of preparation for each menu item, wine list, as well as hours of operation for all food and beverage outlets.
• Knowledgeable of the room layout and the property in general.
• Knowledgeable about the resort and its amenities.
• Monitor tray pickup procedures, establish timely pick-up as a high priority.
• Supervise all amenities to ensure they are set-up and delivered on time.
• Attend weekly F&B and Staff meetings; check Banquet Event Orders to prepare for any scheduled functions, and inform crew of upcoming events.
• Attend pre-shift meetings and be aware of daily soup, special, and their method of preparation.
• Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Maintain Private Bar inventories and control costs.
• Perform monthly inventory and reconcile with purchases to confirm accurate usage.
• Conduct beverage purchasing for Jade Bar and perform monthly inventory and control costs.
• Perform regular room checks to ensure Private Bars are stocked, up to date, inventoried and organized to standard. Ensure departed guest’s bars are inventoried to ensure charges are posted correctly.
• Ensure room service area and carts are clean and organized, and all equipment is functioning properly; report any problems to the Director of Engineering immediately.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Monitor towel and dish pickup procedures, establish timely pick-up and the overall cleanliness of the pool deck.
• Ensure pool deck and pool bar and areas are clean and organized, and all equipment is functioning properly; report any problems to the Director of Engineering immediately.
• Supervise all food and drink orders to ensure they are prepared to standard recipes; set-up and delivered on time.
• Maintain inventories and control costs. Perform monthly inventory and reconcile with purchases to confirm accurate usage.
• Coordinate seasonal hours of operation changes. Communicate any changes to appropriate staff in an efficient and timely manner.
• Familiar with Maricopa County Health Code and responsible for the compliance of the Pool Bar, In Room Dining Pantry and related employees.
• Perform additional duties as requested by the Director of Outlets and/or F&B Manager.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to grasp, lift, carry and/or transport up to 50 lbs.
• Ability to remain on feet for a prolonged period (10 hours), of time and to escort guests.
• Good communication essential with ability to listen effectively, to speak and write English clearly.
• Must be a motivated self starter that takes the initiative to identify and undertake projects.
• Self-motivated, organized, fast and even-tempered.
• Strong attention to detail and ability to multi-task a must.
• Ability to identify, address and resolve conflict.
• Maintain good safety habits and report unsafe or hazardous conditions to Security.
• Promote excellent guest relations while living the Sanctuary Mission, Vision and Values.
• Work Holidays and weekends.

• High School Diploma or G.E.D. Equivalent
• Current Food Handler’s Card.
• Title IV Liquor Certification

• Prior experience in restaurant operations required.
• 1- 2 years F&B Supervisory experience required.
• Prior experience with Open Table preferred.
• Experience with hospitality and customer service required.