Member Service Representative Job Papillion area,Nebraska USA,Customer Service/HelpDesk

Green State Credit Union

Member Service Representative

US-NE-Papillion

Job :
Type: Regular Full-Time
# of Openings: 2
Category: Retail
Green State Credit Union

Overview

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of Green State Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union.

Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

GREENSTATE CULTURE:

At Green State, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

What We Offer:
Green State provides a comprehensive benefits package designed to support your whole self-professionally, personally, and financially. Highlights include:

Flexible Time Off (FTO):
Take time when you need it, with the trust and flexibility to balance life and work.
Wellness & Health Coverage:
Choose from robust medical, dental, and vision plans, including wellness and preventative care benefits starting the first of the month after hire.
Paid Parental Leave:
Six weeks of 100% paid leave to bond with a newborn or newly adopted child.
Retirement Savings: 401(k) plan with up to an 11% employer match based on tenure.
Paid Holidays: 13 paid holidays annually.
Sabbatical Program:
Four weeks of paid leave after 15 years of service, promoting rest and renewal.
Financial Perks:
Loan rate discounts, student loan interest reimbursement, and identity theft protection.
Professional Growth:
Career development opportunities and recognition programs to celebrate your achievements.

M-F - 8:30 am - 5:15pm
Rotating Saturday - 3/month 8:30 am-12pm

Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union Service Standards in carrying out Green State's mission and vision.

Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

Ensures confidentiality of member information.

Supports a diverse and inclusive work environment.

Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.

Makes weekly outbound service calls to members.

Answers member questions or refer members to appropriate departments or supervisors.

Assists with member account discrepancies, statement problems, complaints and escalates as necessary.

Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.

Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate Green State product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, Green State Insurance etc.) to be served.

Maintains a satisfactory balancing record.

Educates members and staff of the features and benefits of all our products and services.

Refers products and services that benefit members to achieve team goals.

Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.

Processes mail and night deposit transactions.

Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.

Participates in Opening and Closing procedures. Organize the MSR area and turn off all…


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