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Customer Care & Repair Team
Job in
Paola, Miami County, Kansas, 66071, USA
Listed on 2026-03-07
Listing for:
Carisma Collections
Full Time
position Listed on 2026-03-07
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Responsibilities
- Respond to customer queries via email, social media, and phone in a professional and friendly manner
- Assist customers with orders, returns, exchanges, and delivery issues
- Manage and track repair requests, ensuring timely follow-ups and updates
- Perform basic jewellery repairs (training provided), including clasp replacements, cleaning, stone replacements, and engraving touch-ups
- Liaise with the fulfilment team to resolve customer issues efficiently
- Log customer feedback and identify recurring issues to improve the customer experience
- Maintain accurate records of communication and case resolutions in our CRM system
Applicants must be fluent in both Maltese and English and comfortable using a computer.
Position TypeThis role combines customer care and repairs support ensuring every client receives a premium and memorable experience.
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