Eligibility Supervisor - Ses

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requisition no: 868168

agency: children and families

working title: eligibility supervisor – ses –

job code: 21-1099-03

economic self‑sufficiency specialist supervisor – ses

this position will be located at the panama city service center

this advertisement is an internal agency opportunity; only persons already employed by the department of children and families are eligible to apply. A completed state of florida application must be submitted in order to be considered for this position.

applicants who are bi‑lingual are desired

applicants being considered for employment must successfully complete a state and national criminal history check and, if applicable, screening requirements under chapter 435, f.s., and chapter 408, f.s. No applicant may begin employment until background screening results are received, reviewed for disqualifying offenses, and approved by the agency.

minimum requirements:

• two years or more of paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service.
• or an associate’s degree.
• or 60 semester or 90 quarter hours of college can substitute for the experience.
• minimum of two years of processing experience in the ess program as an economic self‑sufficiency specialist i or ii (eligibility specialist i or ii).
• must be willing to travel.
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applicants must meet the minimum requirements to be hired for this position.

special requirements: a skills assessment test will be administered as part of the application process for this position.

job description:

this is professional work supervising economic self‑sufficiency specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct their work; and to lead their team in a manner that enhances customer service and the goals of the agency.

applicants should have excellent people and computer skills and the following knowledge, skills and abilities:

learning

actively pursues learning and development opportunities. Uses effective and efficient learning techniques to acquire and and apply new knowledge and skills. Works with new material or information tograsp its implications.

receives and interprets verbal messages and other cues such as tone or body language in ways that are appropriate to situations.listens towhat other people are saying and asks questions as appropriate.

oral communication

expresses information verbally to others; ability to effectively convey ideas and thoughts; ability to understand your audience while conveying information.

understands written sentence sand paragraphs in work related documents.

uses correct english, grammar,punctuation and spelling to communicate thoughts, ideas and information and messages in writing.is able to write clearly and춘 succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

management of personnel resources

motivates, develops, and directs people as they work, identifies the best people per job. Gives timely, specific feedback and helpfulon-the-job coaching. Creates enthusiasm, a feeling of investment and a desire to excel.

problem solving

identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations.identifies keyახებ causes and things that mustbe changed to achieve a goal.

team building

identifies and cultivates relationships with key stakeholders.fosters commitment and team spirit; works with others to achieve goals.

planning and evaluation

organizes work, sets priorities, determines resource requirements, and determines short orlong-term goals and strategies to achieve them.observes and evaluates the…