Store Support, Customer Service Rep

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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Perform non-sales functions to support store operations and customer experience.
• Ensure an outstanding customer order fulfillment experience and assist customers in the lot.
• Provide administrative services as needed and interact with customers or vendors when required.
• Direct customers to store departments or merchandise; answer questions on product order status.
• Handle cash management or program compliance and support operational objectives.
• Collaborate with other Associates, vendors, and carriers; work with limited supervision.
• Be detail-oriented with proven time management and demonstrate integrity at all times.

• Cooperative with other associates, vendors, and customers.
• Detail-oriented with proven time management skills.
• High level of integrity and ability to respond to operational concerns.

• Full-time

Panama City, FL

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