Retail Operations Supervisor; ROS

Job Description

Reports to:

Retail Operations Manager (ROM)

Work Schedule:

May require additional hours not scheduled; must be flexible

Job Type: Regular

FLSA Status:
Non-Exempt

Other Information: 50% Salary + 50% Commission

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands.

The primary duty of the ROS is to manage the distribution and merchandising functions in the assigned area, market segment, or stores, including supervision of assigned employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. May require travel. May be required to be on-call.
• Managing the delivery and merchandising function.
• Supervising the assigned employees.
• Interviewing, hiring, scheduling, evaluating, coaching, rewarding, and disciplining subordinate employees, and making recommendations with regard to promotions, demotions, and other changes of status.
• Establish and monitor all operations and objectives through the efficient use of our total retail route operation system.
• Communicate all transshipping activity in accordance to Company Policy and Procedures.
• Take ownership of the Core Values to ensure the group's success.
• Communicate with the RSM/ADC/ROM all new account opportunities.
• Notify RSM/ADC/ROM of any change to an existing account, including ownership or closure, etc.
• Properly complete all required paperwork to Company Policy and timeline.
• Ensure subordinates monitor all assigned accounts for CDA compliance.
• Ensure employee-partners know each manager/buyer at each account by name and keep them updated on all Buffalo Rock Company pricing, new product, and any information pertinent to mutual business needs.
• Ensure employee-partners deliver-in all current and future products, including all brands and packages distributed by the Buffalo Rock Company following the Merchandising Standards.
• Ensure employee-partners continuously seek authorization and full distribution for all current and future products distributed by the Buffalo Rock Company.
• Ensure employee-partners communicate daily any product shortages, product returns, refused orders, changes to next delivery order, account information changes, or any operational items.
• Ensure that all marketing programs with assigned /selected accounts are implemented and maintained, and report and remedy any non-compliance under the Merchandising Standards.
• Support the attainment of Strategic Execution Objectives.
• Maintain required Buffalo Rock Merchandising Standards goals per account.
• Execute and achieve all program key objectives.
• Ensure employee-partners properly rotate all products in accordance with the Buffalo Rock Merchandising Standards criteria.
• Monitor all accounts to ensure proper service based on Franchise Policy for service frequency and compliance with the Merchandising Standards.
• Facilitate the on-the-job training for new employee-partners and the on-going training for veteran employee-partners, and ensure all assigned employee-partners are kept trained and updated on an on-going basis as it relates to the Functional (Safety, Handheld Operation, Settlement, Etc.), Practical (Policies /Procedures from the Company, Franchise, and Corporate Security Manuals), Merchandising Standards (sales, product distribution, trays, crate, and CO2 retrieval), and all other aspects of their assigned duties.
• Must cover (work) open positions created due to employee vacations, personal days, turnover, and change of job position or route when needed.
• Assist in store resets, running Hot Shots, building displays, and making bulk deliveries, when needed.
• Develop and maintain positive professional customer relationships. Communicate with key accounts weekly/biweekly.
• Regularly review relevant…