Ops Staff Assistant

Requisition No: 865331 Agency:
Department of Health

Working Title:

OPS STAFF ASSISTANT –  1 Pay Plan:
Temp Position Number:  Salary: $16.71 Posting Closing Date: 11/23/2025 Total Compensation Estimator Internal

This is a paraprofessional providing basic social services to individuals and/or families in need. A responsible, independent position accounting for registering demographic and financial information for individual patients seen at the Florida Department of Health in Bay County. The incumbent in this position is responsible for the integrity and confidentiality of data sets under his/her control. Incumbent may have access to records containing social security numbers in the performance of job duties.

This position’s main duties include processing medical records, immunization record requests, and intake of immunization clients. Receives clients in a friendly, helpful and professional manner. He/she is responsible for registering and updating demographic information on clients coming into the Florida Department of Health in Bay County for medical and immunization services as well as scheduling and checking clients in for their appointments.

Information is input into the computer by use of the Florida Department of Health System “Health Management System” (HMS). Also responsible for registering clients, updating demographics and immunization history using the statewide immunization registry “Florida SHOTS” and cross training. Generates appropriate supporting documents for clients medical chart, immunization record and uses “Florida Medicaid Management Information System (FLMMIS)” to determine client’s Medicaid eligibility and ensures that Medicaid, Medicare, and third party insurance information is obtained and entered into HMS for billing of services.

Performs the financial eligibility, collects data and generates appropriate supporting documents and reports for clients applying for extended family planning Medicaid while ensuring that technical assistance:
He/she answers questions and sends correspondence to clients as needed. Assists clients to determine presumptive eligibility for the P.E.P.W. program. Inputs PEPW information into the Florida Medicaid System. Completes computer information for each client to determine temporary Medicaid eligibility. This is completed daily, or within 5 days of the PEPW determination. Will escort client to WIC. Prepares client’s medical chart for the next day’s appointments by generating check‑in sheet and verifying all needed supporting documentation is in HMS.

Maintains and updates client files. Assists clients in completing forms for services and benefits. Participates in training. Provides materials to individuals and/or families about nutrition, infant development, and parenting skills. Maintains immunization records by creating, notating changes, and filing as applicable. Ensures immunizations are received in a timely manner. Assists individuals and/or families in learning how to access community services.

Collects general household data in order to assist household members. Coordinates necessary transportation for families. Answers incoming calls and questions regarding immunization records and fee amounts. Serves as the front line contact and directs clients coming into the Florida Department of Health in Bay County who are in need of information regarding other agency’s services, trainings, and general information pertaining to the Bay County Health Department.

Performs various other duties as assigned.

• Ability to work in fast paced clinic support environment.
• Excellent customer service skills.
• Problem solving ability.

• Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
• Vision: To be the healthiest state in the nation.
• Values:
  
  Innovation: We search for creative solutions and manage resources wisely.
  
  Collaboration:
  
  We use teamwork to achieve common goals & solve problems. Accountability:
  We perform with integrity & respect. Responsiveness:
  We achieve our mission by serving our…