Medical Assistant

Job Title

Medical Assistant

Panama City, FL

Clinical

Hourly non‑exempt

Full‑time

Dermatology Solutions Group, LLC (DSG) provides professional management services to Southeastern Dermatology Group, P.A. (SEDG), a medical practice headquartered in Panama City, Florida with locations throughout the Southeast. SEDG has a professional team of physicians trained in dermatology.

The Medical Assistant is responsible for assisting Medical Providers with day‑to‑day delivery of health care and patient care management. This position will report directly to the Office Administrator and will receive indirect supervision from physicians, advanced nurse practitioners, physician assistants, and DSG management.

This position is patient focused with the objective of delivering superior patient care and ensuring positive patient experiences and outcomes.

• Ensures an excellent patient experience with all aspects of the practice and associated interactions, including phone, in‑person, and online.
• Ensures correct and complete patient information in the health record by accurate documentation of notes throughout the visit.
• Proactively performs essential and assigned daily clinic duties, including preparing patients for examination, escorting them to the exam room, documenting patient history, verifying medical and surgical histories, and taking vital signs when applicable.
• Reviews and completes required surgical documents before surgery and ensures needed services per practice protocol.
• Confers with the Medical Provider regarding incomplete tests or orders before patient visits.
• Responds to patient communications and questions in a timely manner.
• Prepares, cleans, stocks, and maintains exam and treatment rooms daily.
• Cleans and sterilizes instruments; ensures appropriate instrumentation and equipment are available and ready for use prior to clinic.
• Maintains clinical supplies and equipment necessary for daily clinic needs and patient care.
• Ensures all proper consents have been reviewed, initialed, signed, and dated by the patient prior to treatment.
• Administers injections and assists with examinations and office procedures as needed; provides other patient care services directed by the Medical Providers.
• Performs suture removals as directed by the Medical Providers.
• Ensures all assigned telephone encounters have been addressed daily.
• Ensures the delivery of patient e‑prescriptions is completed the same day; responds to medication requests and questions within 24 hours when possible.
• Verifies all patient/specimen information and records tissue specimens in the log.
• Triages and responds to patient communications in a timely manner, usually same day or within 24 hours.
• Assists with scheduling tests and treatments, and processing referrals to other providers.
• Creates, maintains, copies/scans, and files patient encounters and records in the electronic patient record.
• Performs medication prior authorizations as necessary.
• Abides by the Standards of Conduct and meets all compliance and training requirements.
• Participates in professional development activities and maintains professional affiliations.
• Maintains strict confidentiality.
• Treats co‑workers, medical providers, patients, and visitors with dignity and respect at all times.
• Performs other related duties as required and assigned.
• Ability to travel to main office and satellite locations, where applicable.

• Knowledge of medical practice operations and patient care standards.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments.
• Knowledge of common safety hazards and precautions.
• Ability to assist in a variety of common office procedures.
• Ability to take vital signs, if applicable.
• Ability to develop and maintain clinical quality assurance.
• Ability to identify and proactively solve issues.
• Ability to maintain accurate records and record test results.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to use good reasoning and judgment and react calmly in emergency situations.
• Ability to…