Aesthetician and Cosmetic Laser Technician

Description

Dermatology Solutions Group, LLC ("DSG") provides professional management services to Southeast Dermatology Group, P.A. ("SEDG"), a medical practice headquartered in Panama City, Florida with locations throughout the Southeast. SEDG has a professional team of physicians who are trained in the medical and surgical sub‑specialty of dermatology.

The Aesthetician and Cosmetic Laser Technician is responsible for providing the highest level of patient care with all consultations, treatments, and follow up appointments. Will work to identify patient needs and provide an educational consultation to patients to meet those needs. Fully educates patients on applicable treatments and products. Utilizes downtime by working with dermatology patients to provide education on proper skin care and identify new patient opportunities (UV protection, cleansing habits, etc.);

and assist in cosmetic medical pre- and post‑treatment care. This position reports directly to the Office Administrator and the Director of Spa Operations.

This position is patient focused with the objective of delivering superior patient care and ensuring positive patient experiences and outcomes.

• Provides the highest level of patient care through consultations, follow up appointments, and treatments.
• Promotes skin health and proper skin care to all patients.
• Drives sales, revenue growth and patient growth through appropriate patients treatment and retail recommendations and education.
• Prepares fully for all patient appointments.
• Follow all spa treatment, cosmetic laser technician, aesthetician, and spa front office protocols.
• Assists with provider cosmetic treatments, including coordinating and initiating pre- and post-treatment care.
• Identifies the need for and refers patients to providers for cosmetic injectable, cosmetic laser that is outside of position scope, and general dermatology services.
• Follows up with patients and maintains appropriate, professional patient relationships.
• Maintains current knowledge of all retail products.
• Remains knowledgeable of and able to perform all assigned spa treatments.
• Reviews patient medical history and maintains highest level of safety with all patients; refers to medical providers as needed.
• Grows patient base through meeting dermatology patients, creating cross referral relationships, attending required events, and working to obtain a high percent of repeat patients.
• Assists front office with scheduling process and tasks as needed.
• Ensures clear, consistent patient photographs are taken upon first visit and continued, as required, through treatment / home regimen process.
• Maintains accurate patient progress notes in eClinical Works and/or Mind Body using proper English grammar, spelling, and syntax.
• Reports any adverse patient reactions to supervising physician and appropriate supervisors.
• Assists with promotions and patient events, as required.
• Promotes monthly promotions and events, if applicable to patients.
• Maintains an organized, clean, and clutter free environment.
• Follows sanitation and sterilization protocols for all instruments and tools.
• Meets and works to exceed set goals.
• Maintains strict confidentiality.
• Completes other duties as assigned.

• Superior skin care and product knowledge.
• Comfortable performing cosmetic makeup applications.
• Excellent sales and closing skills, with ability to approach patients in an educational manner.
• Excellent English oral and written communication skills.
• Teamwork and positive, patient focused attitude.
• Highly motivated and energetic with a naturally friendly and professional attitude.
• Demonstrated ability to multi‑task, detail oriented, and organized.
• Ability to effectively communicate with patients, staff, and providers.
• Outstanding interpersonal skills and works well with patients using tact and diplomacy.
• Takes direction well and able to implement given direction.
• Must have a valid driver’s license and clean driving record.
• Ability to work independently or within a group setting.
• Proficiency in the operation of a computer keyboard (30 WPM minimum) and ability to work…