Patient Account Representative

Responsibilities

Patient Account Representative Opportunity

Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86‑bed facility in Panama City, FL and outpatient services to adolescents and adults at our four outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

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The Patient Account Representative is responsible for working throughout the patient revenue cycle to include but not limited to verification of benefits, processing insurance claims, collecting payments, communicating with patients regarding their financial responsibilities, and processing charity applications.

• Billing and Collections Responsibilities:
  • Provides account and billing information to patients, collection/early out and physician billing agencies.
  • Prioritizes timely completion with follow‑up on insurance company balances.
  • Follows up on third‑party accounts pending on the AR.
  • Prioritizes timely follow‑up efforts on accounts aged over 90 days.
  • Documents follow‑up efforts clearly with phone, person contacted, resolution, and check numbers as applicable.
  • Ensures collection letters are sent in compliance with established corporate policy and procedures.
  • Reviews accuracy of demographics and billing information in the system.
• Ensures the effective implementation of collection measures for uncollected accounts:
  • Controls collection efforts of accounts in an organized, professional and efficient manner.
  • Contacts patients within the required timeframe regarding outstanding balance.
  • Prepares billing correspondence within the required timeline.
  • Ensures the assigned contacts are made daily and documented.
• Maintains documentation of accounts placed with the bad debt agencies and acts as a liaison with each agency.
  • Identifies accounts ready for placement with the bad debt agencies.
  • Sends bad debt ready accounts to each agency.
  • Closes accounts with the bad debt agencies when collection efforts are completed.
• Monitors the accounts placed with our early‑out agency to ensure that the accounts are being worked.
• Verifies insurance coverage and benefits.
• Communicates and assists patients with charity and/or Medicaid applications.
• Physician Billing Responsibilities:
  • Maintains documentation of accounts placed with physician billing agency and accounts to be written off as uncollectible.
  • Acts as the liaison with physician billing company and physicians to ensure accounts are properly charged for the services provided.
  • Prepares the billing spreadsheet for submission to the physician billing agency, as assigned.
• Prepares the daily bank deposit, reconciles and posts EOBs and adjustments, issues refunds on self‑pay accounts and notifies insurance companies of over payments.

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition Assistance Program
• Career development opportunities within UHS and its 300+ subsidiaries!
• More information is available on our Benefits Guest Website:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

• High School Diploma or equivalency required. Some college or billing coursework preferred.
• One (1) year customer service experience required. Two (2) year’s healthcare billing experience preferred.
• Ability to apply technical and computer/software skills.
• Ex…