OPS Provider Trainer

Overview

This position is not a Telework position and is required to report to the APD office in the area it serves.

Requisition No: 869010
Agency: Agency for Persons with Disabilities
Working Title: OPS Provider Trainer
- Pay Plan: Temp
Position Number:
Salary: $22.00 Hourly
Posting Closing Date: 02/09/2026

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit
• Paid Maternity and Parental Leave.

OPEN COMPETITIVE OPPORTUNITY
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
Determination: This position will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we strive to achieve the Agency’s mission.

The Provider Trainer is a professional role within the Provider Training Unit (PTU), part of the Quality and Accountability Division’s Bureau of Quality and Program Effectiveness. This position reports to the Provider Training Manager and delivers instructor-led training to providers, supporting their understanding of APD standards, service expectations, and the APD Client Data Management System (CDMS), currently iConnect. The position is based in one of APD’s regional offices and provides training statewide when needed.

Travel within the assigned region is required for in-person training, and occasional statewide travel may be required based on training demands and agency priorities.

Deliver and Facilitate Provider Training
:
Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching. Use adult learning principles to present content clearly and effectively, respond to questions, and support understanding of applicable laws, rules, policies, and service delivery requirements. Deliver training using the approved curriculum to ensure accurate and consistent instruction across all regions. Promote active participation and meaningful interaction throughout training sessions.

Manage classroom dynamics effectively and foster a positive, inclusive learning environment that supports diverse learning needs and encourages learner engagement. Maintain a professional and respectful training environment that reflects the mission, values, and standards of the Agency.

Prepare for Training Sessions
:
Participate in required meetings and train-the-trainer sessions to stay informed about course expectations, updates, and delivery standards. Review training materials, agendas, objectives, and relevant policies in advance to ensure accurate and consistent delivery. Prepare virtual (e.g., GoTo Webinar, Go To Meeting ) or in-person training environments, including testing audiovisual tools and confirming that required materials are ready for use.

Plan and Schedule Training Events
:
Coordinate and schedule instructor-led training sessions in collaboration with the Provider Training Manager. Coordinate logistics for training activities including venues and equipment. Prepare training calendars, confirm session logistics, and ensure training dates, times, and locations are accurate and communicated as required. Arrange travel in accordance with APD travel policies and procedures.

Support Content Accuracy and Improvement
:
Maintain an accurate understanding of the laws, rules, policies, and program requirements relevant to the assigned courses. Identify and report any errors or outdated content to the Provider Training Manager. Share feedback from training sessions, learner questions, and observed challenges to support content refinement.…