OPS Provider Trainer

Position Summary

The Provider Trainer is a professional role within the Provider Training Unit (PTU), part of the Quality and Accountability Division’s Bureau of Quality and Program Effectiveness. This position reports to the Provider Training Manager, who oversees training activities statewide. The Provider Trainer delivers instructor‑led training to providers and supports their understanding of APD standards, service expectations, and the APD Client Data Management System (CDMS), currently iConnect.

The position is based in one of APD’s regional offices and provides training within the assigned region, as well as statewide when needed. Travel within the assigned region is required for in‑person training, and occasional statewide travel may be required based on training demands and agency priorities.

• Deliver and Facilitate Provider Training:
  Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on‑the‑job coaching.
• Plan and Schedule Training Events:
  Coordinate and schedule instructor‑led training sessions in collaboration with the Provider Training Manager.
• Support Content Accuracy and Improvement:
  Maintain an accurate understanding of the laws, rules, policies, and program requirements relevant to the assigned courses.
• Evaluate Learner Understanding:
  Administer assessments, activities, and knowledge checks as required by each course.
• Manage Instructor‑Led Training in the Learning Management System (LMS):
  Create and maintain instructor‑led course sessions in LMS.
• Performs related work as required:
  Works on special projects and other assignments and/or performs other duties as assigned.

• Valid Driver’s License or other efficient means of transportation and willing to travel to different locations throughout the Region for work purposes.
• 4 years of experience in related field or Bachelor’s degree (preferred).

Knowledge of:

• Training methodologies.
• Learning management systems.
• Competency assessments.
• Adult learning principles and instructional best practices.
• Applicable Florida Statutes, Florida Administrative Code, APD policies, the iBudget Handbook, and program requirements relevant to assigned courses.
• Microsoft applications and other required computer software applications.
• Using training delivery tools and technologies including platforms used for virtual training (Go To Webinar , Go To Meeting ).

Ability to:

• Manage time effectively, work independently, and meet training schedules and deadlines.
• Deliver training using approved curricula with accuracy and consistency.
• Create a positive, inclusive learning environment and manage classroom dynamics.
• Communicate effectively and professionally with providers, colleagues, and stakeholders.
• Assess learner understanding and adjust explanations or examples when needed.
• Identify and communicate issues that may impact learners, providers, or the agency to the Provider Training Program Administrator and apply professional judgment in determining urgency and risk.
• Travel within the assigned region and occasionally statewide as required.
• Document and maintain records accurately.

Demonstrate Skills in:

• Leadership and classroom management.
• Planning, organizing, scheduling, and coordinating training sessions and related travel.
• Data gathering and analysis.
• Problem analysis and problem solving.
• Instruction or training.
• Presenting information clearly, logically, and in a manner appropriate for adult learners virtually and in‑person.
• Interpersonal relations.
• Public speaking.

$22.00 Hourly

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida. Your current retirement benefits may be suspended…