Service Advisor

Overview

A service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments.

• Customer Communication:
  Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.
• Service Coordination:
  Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.
• Estimates and Approval:
  Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.
• Technical Liaison:
  Convey customer problems accurately to technicians and then explain the technicians  findings back to the customer.
• Customer Satisfaction:
  Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.
• Administrative Tasks:
  Handle paperwork related to repairs, maintain customer records, and process payments.

• A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor s degree or extensive service advising experience.
• Automotive Knowledge - A solid understanding of automotive mechanics, parts, and common repair issues is crucial.
• Communication Skills - Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.
• Customer Service - Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.
• Technical Skills - Proficiency with computers and relevant software for managing repair orders and customer information is often needed.
• Organizational Skills - The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.