Dispatcher, Customer Service​/HelpDesk

As a Service Dispatcher, you will assist with office duties to include managing contract files, billing and invoicing, payroll, and routing inbound service calls. The Dispatcher will also maintain the service schedule and dispatch/assign Service Technicians as needed.

• Wage Range Starting at: $20+/hr. based on qualifications & experience

• Issue purchase orders and enter vendor invoices
• Manage customer preventative maintenance contracts
• Prepare customer billing statements and expense reports
• Review and submit payroll weekly for service technicians
• Receive inbound service calls from customers and assign service requests to technicians as appropriate
• Plan and maintain service schedule for technicians on a daily, weekly and monthly basis
• Review daily work orders to ensure service has been completed and documented correctly
• Communicate professionally both written and verbal with customers and vendors
• Coordinate upcoming material needs and order materials

• 3 or more years of experience with administrative support, billing and invoicing and receiving inbound calls while providing excellent customer service
• Prior experience working within the construction/service industry, inclusive of general contractors, specialty contractors and service providers preferred
• Proficiency in MS Office and accounting software
• Strong attention to detail
• Dispatch experience preferred

• Maintain a positive, cooperative, and teachable attitude
• Initiative; self-motivated (driven), self-starter
• Complies and promotes company Safety Policy
• Excellent communication and customer service skills
• Analytical and problem-solving skills
• Must be able to work independently with and without supervision
• Ability to stand, squat, bend, stoop, and comfortably lift up to 50 lbs
• Ability to pass a full background screening, MVR, and drug screening
• Ability to travel, on limited basis, for training

• Monday – Friday 7:00am – 4:00pm with a 1 hour lunch break

• Medical, Vision, Dental
• Paid holiday and vacation
• 401(K) Plan with multiple investment options
• Training and development programs
• Company-paid employee assistance program
• Employee discount programs
• Company-paid and voluntary life insurance
• Company-paid and voluntary accidental death & dismemberment (AD&D)
• Company-paid short-term disability and voluntary long-term disability
• Healthcare reimbursement account and dependent care reimbursement account
• Vehicle discount programs

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Comfort Systems USA (Southeast), Inc. is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.