Branch Manager
Job in
Panama City Beach, Bay County, Florida, 32407, USA
Listing for:
Johnstone Supply
Full Time
position
Listed on 2026-01-27
Job specializations:
-
Management
Retail & Store Manager, Operations Manager, General Management
-
Retail
Retail & Store Manager
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly
USD
100000.00
125000.00
YEAR
Job Description & How to Apply Below
Manages store operations to meet goals and objectives for store sales, profitability, and customer experience in the local market.
Manages Counter Sales and Service Associates, Warehouse staff, and Delivery Drivers.
Essential Job Results and Responsibilities
Establishes, communicates and models performance expectations for all store team members. Institutes goals for store performance and encourages employees to create self-set goals.Ensures performance expectations are met by monitoring reports, gathering feedback from customers, and observing performance. Works with employees to facilitate attainment of self-set goals.Holds employees accountable for store and self-set goals. Performs formal periodic staff reviews. Provides routine informal feedback to manage employee performance. Takes corrective action as necessary and rewards employees when appropriate. Regularly holds individual performance discussions (i.e. “One-On-Ones”) with direct reports.Ensures team members are up-to-date and knowledgeable regarding store operations and the company as a whole by holding regular meetings, and continually providing information and status reports.Participates in the hiring, recruiting and interview processes to identify qualified candidates within established processes and guidelines.Ensures team members have the knowledge and skills needed to perform their jobs by providing regular training. Provides learning opportunities to develop employees for promotion.Ensures adequate staffing levels to meet business needs by establishing working schedules, approving vacation, and cross-training employees to fill in when needed. Reviews appropriate staffing levels with management to optimize productivity.Maintains a safe working environment by: communicating safety rules; observing and coaching employees in complying with safety rules; removing safety obstacles; complying with all governmental regulations including OSHA, Worker’s Compensation, Fire, and MSDS; and ensuring all equipment is maintained and operated in a safe manner including the training and certifications of employees designated to operate equipment.Ensures compliance at the branch level with all company employment policies, and applicable state and federal employment laws.Maintains accurate and up-to-date financial records, store operational records, documentation, and employee performance files.Business Management and Financial Success
Establishes sales and profitability goals for the store in conjunction with management. Develops plans and budgets to meet goals. Regularly monitors performance against goals and takes corrective action where necessary.Provides feedback about market level pricing to management. Manages local discounting and quoting within company guidelines.Manages store inventory to ensure security, accuracy, and ability to meet customer product requirements. Ensures cycle counting program is implemented per established procedures.Oversees customer product returns and warranty processing, balancing customer requests with company guidelines and procedures.Oversees warehouse and delivery operations, including receiving, labeling, put-away and order fulfillment. Monitors delivery schedules to ensure accurate, on-time delivery of orders.Ensures the security and proper maintenance of all store property, equipment and other assets by managing security procedures, and implementing a regular schedule of equipment maintenance.Controls store operational costs, including labor, supplies, freight, utilities, etc. to ensure overall store profitability.Ensures that cash drawer is balanced daily and that daily bank deposit made.Ensures Owners are up-to-date and knowledgeable regarding store operations by continually providing information and status reports.Customer Sales and Service
Ensures customers receive prompt, professional service both in person and over the phone by establishing standards, monitoring interaction quality, and enforcing standards. Works directly with customers, especially during busy times or with key customer accounts.Manages counter sales transactions and ensures that employees increase sales through add-on and…
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