General Manager - Commercial Laundry

Surfside Commercial Laundry, a leader in the commercial laundry industry, is seeking an experienced General Manager for a facility in Panama City Beach. This is a hands‑on position that requires a dedicated individual who understands the seasonality of the commercial laundry business and the challenges that comes with the industry. We offer a competitive salary with great benefits. Come join a dynamic team that excels in customer satisfaction and quality work.

• Manage and report daily facility operations with all departments of processing cost monitored and evaluated to ensure maximum customer satisfaction, employee satisfaction and company profitability.
• Work closely with the customer service department to attain industry‑leading service levels.
• Manage delivery routes and drivers to ensure efficiency is met daily and train staff to deliver top‑level customer interactions.
• Manage production requirements to increase per‑hour measures and reduce labor expenses.
• Responsible for implementing, updating, and training employees on customer item recognition, best practices, company policies, production standard requirements, and quality expectations.
• Determine operations headcount needs to ensure optimum customer satisfaction and utilization of facility equipment.
• Work closely with managers, supervisors, and employees to ensure consistent and timely training on proper methods of operation to achieve quality and productivity.
• Ensure consistent and timely training on safety policies and procedures, safety standards and safety equipment, and OSHA standards are met. Conduct safety training consistently.
• Work closely with the Maintenance Department to maintain proactive scheduled maintenance initiatives and reduce repair costs with the company’s best interest in mind during the decision‑making.
• Prioritize work in areas of responsibility to maintain an efficient and constant workflow to ensure the delivery schedule is met.
• Responsible for ensuring orders are processed and leave the plant, allowing enough time for transport to meet promised customer delivery schedules.
• Responsible for communicating any changes to delivery orders or schedules to customers and drivers.
• Responsible for notifying customers, service team, and management team of any issues resulting in late deliveries or incomplete orders.
• Manage policy development in the areas of optimum plant performance techniques, quality, cost reduction, complete and on‑time delivery, safety, customer satisfaction, employee relations, and visual controls.
• Identify, communicate, and drive implementation of capital investments and improvement projects.
• Provide leadership for employee relations through effective communications, coaching, training, and development.
• Provide leadership for problem resolution to facilitate fast improvements and improved working relationships.
• Perform other related duties as assigned.

• High level of analytical skills to access and evaluate the operations of subordinate areas of responsibility and participate in establishing financial goals for the company and internal departments.
• Strong technical skills in materials and inventory management, production scheduling and preventive maintenance.
• Ability to identify items by customer.
• Knowledge of customer preference for processing, loading, finishing, and presentation of items.
• Working knowledge of chemicals, steam, electricity, pneumatics, and mechanics.
• Working knowledge of OSHA and general safety guidelines to follow instructions and train others effectively.
• Strong customer service skills.
• Strong communication skills, both verbal and written, with interpersonal and listening skills and the ability to speak effectively before groups of customers and employees.
• Ability to deal with problems involving variables in standardized situations and excellent people skills.
• Demonstrate strong computer proficiency, with strong working knowledge of Microsoft Outlook and Microsoft Office applications (Word and Excel), including typing skills and the ability to navigate multiple computer systems.
• Ability to quickly learn company‑specific software.
• Strong negotiation skills to create a win/win/win solution for the Company and customers.
• Strong organizational and time management skills with the ability to multi‑task in a fast fast‑paced environment.
• Ability to be flexible with work schedule and carry out responsibilities on evenings and weekends during peak season and holidays as needed.
• Ability to work effectively individually and in a team setting.
• Strong math, reading, and English skills.

• Bachelor’s degree or equivalent on‑the‑job experience with specialized supervisory experience in a commercial laundry setting.

• Minimum of 5 years’ experience in management or supervisory experience in laundry and/or comparable commercial setting.