IT Manager

Responsibilities

• Microsoft Tools Expertise:
  Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Teams) to streamline operations and assist team members with software-related queries. Operate as the Administrator for Business Central, responsible for permissions, securities, and role assignments.
• Outlook Management:
  Support email configuration, troubleshooting, and user training on Outlook to enhance communication and email security within the organization.
• eCommerce Support:
  Assist in the management of our eCommerce platform, ensuring functionality, security, and optimal user experience. Collaborate with marketing and product design teams to optimize online sales.
• Hardware Knowledge:
  Provide technical support for hardware installations, upgrades, and maintenance. Troubleshoot hardware issues and coordinate repairs as necessary for all locations.
• User Support:
  Serve as a point of contact for IT support requests, resolving issues efficiently and providing exceptional service to staff.
• Documentation and Training:
  Create and maintain user guides and documentation for IT processes and tools. Conduct training sessions for staff on software and hardware usage.
• System Maintenance and Compliance:
  Monitor and maintain IT systems to ensure optimal performance and security, including any sandbox and/or test environments, as well as our integrated bolt-on applications. Assist in implementing IT policies and best practices. Ensure all testing and compliance is always up to date.
• Property Security Systems:
  Maintain security cameras (hardware and software) for all warehouse/office locations.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in an IT support role, with a focus on Microsoft tools and eCommerce platforms.
• Strong knowledge of Microsoft Office Suite and Outlook functionalities.
• Familiarity with eCommerce-related systems (SEO/SEM, CRO, Shopify, Amazon, eBay, analytic tools like Google Analytics, Hotjar, or other web analytics platforms) and sales funnel management.
• Understanding of hardware components (desktops, laptops, printers, etc.) and troubleshooting techniques.
• Familiarity with network configurations and basic cybersecurity practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA, Microsoft Certified).
• Knowledge in Power Apps for Microsoft (Power Automate, CoPilot, Bower BI Reporting)

• Health
• Dental
• Vision
• Life insurance
• Short Term Disability
• 401(K) Plan
• Paid Time Off