Front Desk Agent

Front Desk Agent (Part‑Time)

Expotel Hospitality seeks an energetic Front Desk Agent to create a welcoming first impression for our guests. The agent manages check‑in/out, reservations, and exceptional customer service to ensure guest satisfaction throughout their stay.

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or accommodation services.
• Basic computer skills, including familiarity with reservation and property management systems.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Experience using hotel management software such as Opera, Maestro, or similar platforms.
• Multilingual abilities to assist a diverse guest population.
• Certification in hospitality or customer service training.
• Knowledge of local area attractions and services to provide guest recommendations.
• Previous experience working in a fast‑paced hotel or resort environment.

• Greet and welcome guests upon arrival, ensuring a friendly and professional interaction.
• Manage the check‑in and check‑out process efficiently, including verifying guest information and processing payments.
• Handle guest reservations, cancellations, and modifications using the property management system.
• Respond promptly to guest inquiries, requests, and complaints, providing accurate information and solutions.
• Maintain accurate records of guest accounts, room availability, and daily transactions.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
• Assist with administrative duties such as answering phone calls, managing emails, and preparing reports.
• Ensure compliance with all hotel policies, procedures, and safety regulations.

Strong interpersonal and communication skills, problem‑solving abilities, organizational skills, proficiency with computer systems and property management software, teamwork, and adaptability.