User Support Services Specialist; Part-time, Evening - Extension Sites

Job Title

User Support Services Specialist (Part-time, Evening) - Extension Sites

Client Services

ALL SITES

Under direction of the User Support Services Coordinator, the User Support Services Specialist is responsible for first level end-user support for computing related equipment in a networked environment. Responsibilities include the installation, troubleshooting, diagnosing, and repairing of computer equipment/applications.

The User Support Services Specialist is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.

• Installs and troubleshoots computing equipment for end users.
• Loads and configures operating system and applications on new equipment.
• Coordinates warranty hardware problems with third-party vendors or manufacturers.
• Assists with hardware and software installation in support of campus wide network development, installation and maintenance activities.
• Updates supported hardware and software as directed.
• Keeps managers informed of product problems and customer situations.
• Develops and maintains an ongoing documentation effort, including documentations for procedures and processes.
• Repairs computing equipment as required, including replacement of major hardware components.
• Assists in installing new, and converted from previous, system software making sure there are adequate controls for backup and recovery.
• Maintains documentation of all service calls. Log and journal all incoming calls and help requests.
• Provides first level support for podium setups, phone problems and network connection issues.
• Supports faculty and student Online Learning and E-mail issues.
• Maintains Lab wire management and equipment functionality.
• Assists in training college staff on installed hardware and software.
• Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance.
• First level support for all issues received at the Help Desk.
• Maintains college computer related equipment inventory.
• Performs other related duties as assigned.

High school diploma or GED; 1-3 years’ experience working in an end-user computing environment, and experience with PC, Apple and/or mobility devices is required. Associate’s degree preferred.

Please ensure the minimum experience required is reflected in your resume and application materials.

• Knowledge of operating system concepts and operation.
• Familiarity with programs, languages, and supported software packages.
• Above average communication skills.
• Knowledge of personal computing hardware components.
• Demonstrated analytical ability to logically approach problem solving.

Part Time

General

Hours:

Monday – Friday 4:00 PM – 8:00 PM. On occasion, other hours may be needed. Must be able to work all campus sites (main campus/Palos Hills and extension sites in Blue Island/ECBI and /or Tinley Park/SWEC).

$22.87-$23.21 + evening shift differential pay

PT Support Staff Position

Moraine Valley Offers a Generous Benefits Plan Which Includes Paid Time Off, Tuition Discounts For Benefit Eligible Employees, Insurance Options, And Retirement Benefits In a Collaborative And Friendly Environment. These Include:

• Health, Dental
• Tuition reimbursement
• MVCC Tuition waiver
• SURS Retirement plan
• Vacation Days
• Holidays
• Sick Leave
• Personal days
• Bereavement days
• Tax‑sheltered annuity plans

Visit these links to learn more about specific benefits and eligibility criterion for this position/category.

• Review Of Applications Begins: 02/02/2026
• Position Type:
  Support/Hourly Staff
• Posting Number: SS00593P
• Open Date: 01/22/2026
• Open Until Filled:
  Yes

Please apply online with required materials (resume, cover letter, complete application with references) prior to review date for best consideration through jobs.moraine valley.edu.

Questions: hr |