Director of Admissions and Recruitment; re

Job Title

Director of Admissions and Recruitment (re-opened)

Admissions and Recruitment

ALL SITES

The Director of Admissions & Recruitment is responsible for the development, implementation, budgeting and evaluation of the College’s recruitment and enrollment plan. This position is responsible for managing the day-to-day operations of the college’s customer relationship management (CRM). The Director of Admissions & Recruitment is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.

Essential duties include the following. Other duties may be assigned.

• Manage the day-to-day operations of the Salesforce CRM, provide training for CRM users, troubleshoot CRM issues, and improve the student onboarding process.
• Use CRM, data cleanup, effective systems for tracking prospective students, student enrollment, and obtaining reliable commitment from returning students.
• Perform administrative tasks necessary for program implementation, including preparing, submitting, and monitoring annual budgets (institutional and grant), directing and evaluating the initial and ongoing training of all departmental staff, preparing work schedules and specific assignments for staff, evaluating employees and making recommendations for employment, promotion, and termination.
• Direct the development, implementation, and assessment of recruitment and outreach strategies for students in coordination with Marketing and Public Relations departments to enhance partnerships with district elementary, middle and high schools to increase access to higher education, and to support initiatives to increase high school dual credit and dual enrollment students.
• Establish partnerships with educational, business, community, and religious leaders; travel and meet with partners and stakeholders.
• Participate in the Strategic Enrollment Management & Retention Committee and implement goals as it pertains to recruitment and enrollment.
• Supervise professional, support staff, and student employees working in Admissions & Recruitment, Information areas, and oversee the implementation and evaluation of the Student Ambassador Program. Initiate and recommend hiring new employees, participate in training, evaluate existing employees, including recommendations of renewal or termination.
• Coordinate with Marketing, Public Relations, and IT in the preparation and communication of recruitment and enrollment. Assess every semester to ensure effectiveness of strategies.
• Oversee and coordinate business/career credit student recruitment efforts. Collaborate with Workforce Development in the development of an ongoing articulation with community businesses in the recruitment of adult students.
• Collaborate with all Student Development subdivisions. May provide support for Academic Affairs departments for specific program recruitment.
• Develop systems and programs which provide timely, accurate, and responsive information to prospective students.
• Support and participate in the College’s commitment to Plan, Improve, and Evaluate (PIE) Process along with accreditation through appropriate participation in the Action Team.
• Perform other duties as directed or assigned by the Dean of Enrollment Services.

Master’s degree required.

• Minimum of three (3) years of experience in higher education required, preferably in recruitment, admissions, enrollment management and/or related fields.
• Leadership/administrative experience in higher education preferred.
• Experience with Ellucian and CRM preferred.

• Proficient in Student Information Systems—demonstrated experience with Ellucian preferred.
• Excellent written, verbal communication and organizational skills. Bilingual skills are welcomed.
• Ability to plan and implement projects.
• A strong record of successful working relations with area high schools and community organizations.
• Strong leadership skills combined with high energy and enthusiasm.
• Good knowledge of educational marketing and recruitment practices.
• Supervisory skills.
• Computer literate; knowledge of online systems and PC software (MS Office).
• Experience…