Patient Engagement Specialist
Listed on 2026-02-01
-
Healthcare
Healthcare Nursing, Healthcare Administration
Job Title:
Patient Engagement Specialist - Emergency Room Liaison
Location:
Southwestern Suburbs of Chicago, IL
Position Type:
Full-time, Rotating Shifts, All shifts (Including Holidays and Weekends)
Employer:
Medical Practice
REQUIREMENTS: MUST BE AN RN/LPN/LCSW/CASE MANAGER, OR HAVE OTHER CERTIFICATION/LICENSURE
THIS POSITION IS A 3-MONTH CONTRACT STARTING JAN 1, 2025 AND ENDING MARCH 31, 2025
Job Summary
Our case management group is seeking multiple compassionate and professional Patient Engagement Specialists (ER Liaison) to work within a local hospital’s emergency room (ER). The ER Liaison will be responsible for identifying and engaging eligible accident patients as they enter the ER, providing immediate guidance on available resources, and facilitating the initial steps of their care journey. While this role is focused solely on the ER, the liaison will work closely with our external case management team, who will coordinate patient care and legal referrals as needed.
Please note:
This is not a hospital employee role but a third-party position requiring nights, overnights, holidays and weekends. Employees looking to work all shifts are encouraged to apply.
Key Responsibilities:
Collaboration:
Collaborate with the hospital’s care team to ensure a smooth handover of patient information for ongoing external care coordination, including medical and legal support.
Required Skills and Qualifications
Hard Skills
Soft Skills
Skills:
Excellent verbal communication to explain follow-up options clearly, facilitate smooth patient handovers, and coordinate with case management teams.
Collaboration:
Ability to work closely with ER and case management teams, ensuring a cohesive approach to patient engagement and care transitions.
Salary and Benefits
Compensation:
Base salary plus attainable performance-based bonuses.
Professional Growth: Opportunity to develop in a dynamic, patient-centered environment with exposure to case management, patient advocacy, and healthcare coordination.
Benefits/Perks:
- Competitive Compensation
- Career Advancement
Qualifications:
- Previous experience as a Care Coordinator or in a similar position is preferred
- RN/LPN/LCSW Licensure or other Certification Required
- Strong problem-solving and organizational skills
- Ability to manage multiple projects or tasks and prioritize appropriately
- Ability to work in fast-paced situations and make sound decisions quickly
- Excellent interpersonal skills and high level of compassion
- Strong verbal and written communication skills
Application Instructions: Qualified candidates should submit a resume and cover letter detailing relevant experience and interest in this position.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).