Software Engineering LMTS

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

We’re looking for an experienced leader who will be part of the Shopper Agent platform in Commerce Cloud, building the next generation of conversational AI that turns shopping into a simple, intelligent, and delightful conversation.

• Own the Technical Future: champion our long‑term technical strategy, ensuring our platform scales for the world’s largest commerce sites and leverages the latest AI/ML breakthroughs.
• Play with Cutting‑Edge Tech: research, evaluate, and integrate technologies such as Large Language Models, Natural Language Understanding, and vector databases to enhance agent intelligence.
• Solve the Hardest Problems: tackle systemic performance bottlenecks and architectural deficiencies in highly distributed, fault‑tolerant, cloud‑native systems for millions of shoppers.
• Elevate the Craft: influence cross‑functional teams, mentor senior engineers, and raise the bar for engineering excellence across the Commerce Cloud organization.

• 12+ years of engineering experience, with 3+ years as a Principal Engineer (or equivalent) for large‑scale production systems.
• Deep mastery in designing and building highly scalable, cloud‑native, distributed and event‑driven architectures.
• Proficiency in a modern backend language (Java, Python, Go) and experience with large‑scale SQL and No
  
  SQL data.
• Significant experience building and deploying on public cloud platforms (AWS, Azure, or GCP).
• Outstanding technical communication skills, able to articulate a complex technical vision to diverse audiences.

• Prior experience in e‑commerce, conversational AI, chatbot development, or large‑scale search/recommendation systems.
• Experience with and deployment of machine learning models involving NLP/NLU or Generative AI/LLMs.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing customer experiences.

If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.

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In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation,…