Case Manager - Temp

Overview

About Lifemoves
Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. Life Moves supports up to 40 programs to help neighbors experiencing homelessness access a temporary place to call home while receiving intensive, customized case management through site-based programs and community outreach.

Position

The Opportunity Services Center (OSC) provides drop-in services for single adults, including food, clothing, laundry/shower facilities, and case management. The OSC Bilingual Case Manager reports to the Program Director and engages unsheltered clients, ensuring continuity of care with partner agencies and helping clients navigate complex systems. The role supports people moving toward safe, stable housing and greater self-sufficiency by providing case management, life skills support, and resource connections.

It works in partnership with clients to set goals, track progress, and overcome challenges using a trauma-informed and strengths-based approach to build trust and ensure clients feel heard, valued, and supported throughout their journey.

Essential Job Responsibilities

• Client Support and Case Management:
  Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being based on each client’s strengths and goals.
• Assist with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, Cal Fresh, CAPI), and life skills activities such as budgeting and daily living.
• Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
• Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
• Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
• Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.

• Resource Connection and Community
  
  Collaboration:
  
  Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
• Serve as a liaison between Life Moves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.

• General Agency Responsibilities:
  Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills; complete required trainings by deadlines; attend continuing education opportunities to grow expertise; be available for occasional evenings and weekends as needed; perform other duties as assigned to meet program and organizational needs.

• Outreach Responsibilities:
  Conduct outreach to individuals experiencing unsheltered homelessness, connecting interested individuals with Core agencies or other essential services; respond to dispatch requests or partner referrals; distribute basic needs supplies and build rapport to support engagement and trust.

• Operations and Site Responsibilities:
  Support daily site operations including inspections, maintenance coordination, donation management, and general facility upkeep; facilitate group sessions or workshops that promote skill development and confidence.

Qualifications

• Educational Requirements:
  
  Associate’s Degree in related field preferred; or High School Diploma/GED with 2-5 years of related experience in peer advocacy, community outreach, housing services, or homelessness services.
• Technology:
  Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases for administrative tasks, case management, reporting, and outcome tracking.
• Demonstrates care, respect, empathy, and professionalism with all individuals; maintains emotional regulation and uses de-escalation skills in stressful…