Sales Associate Part-Time - Palo Alto

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Job Title:

Sales Associate Part-Time

Direct Supervisor:
Studio Manager

Status:
Hourly non‑exempt

Location:

94303

West Coast Fitness is a leading franchisee of Orange theory Fitness with 50+ studios across Los Angeles, the San Francisco Bay Area, and Ohio. Our mission is to support and inspire our team and members through clarity, communication, and collaboration.

Job Description:

If you consider yourself the life of the party, someone who can command a room and spark conversations, you may thrive as a Sales Associate. You will be the first point of contact, representing the studio and ensuring a positive experience for every member and guest. While membership sales and renewals are key, the focus remains on member experience, retention, and maintaining a fun, safe studio environment.

• Cultivate genuine, experience‑focused connections with members and guests.
• Ensure a friendly, helpful, and inclusive experience for all.
• Deliver an exceptional sales and service experience.
• Maintain a safe and clean studio environment.
• Keep accurate records using OTF sales systems.
• Perform telephone inquiries, follow‑up calls, and customer care calls.
• Host OTF studio tours with prospects and fitness program holders.
• Greet members and guests promptly with a smile.
• Maintain an organized and clean workspace.
• Respond immediately to member requests, inquiries, and concerns.
• Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms.
• Attend and participate in all relevant OTF training programs, events, and meetings.
• Establish and maintain an effective referral program.
• Accurately follow the daily studio cleaning checklist.
• Process accurate credit card transactions.
• Perform follow‑up and follow‑through activities with all prospective clients.
• Work closely with the Fitness Team to ensure processes are fulfilled.

• High‑level customer service skills.
• Previous sales experience with a strong sales quota structure is highly preferred.
• Excellent verbal and written communication skills.
• Ability to multi‑task in a fast‑paced environment.
• Functional computer skills – Microsoft Office, site navigation, data entry.
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
• Ability to work in an Orange Team environment.
• High school diploma required.
• Health and fitness‑minded individuals are highly preferred.

• Competitive hourly wage.
• Performance bonuses based on weekly, monthly, individual, and team sales goals.
• Medical, dental, and vision (based on full‑time hours).
• 401(k) (based on full‑time hours).
• Access to all Orange theory classes at any studio nationwide.
• Deep discounts on all OTF retail and technology.
• Opportunities for career growth.
• COVID‑19 safety and health protocol for a safe work environment.
• Monthly team‑building events and reward opportunities.
• Free AED/CPR certifications.
• Huge discount on NASM and AFAA certifications.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.

Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.