Sales & Operations Manager - Walmart & Sam’s

About tonies

tonies is the globally leading interactive audio platform for children with more than 10 million Tonieboxes and 125 million Tonies sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes around 1,400 Tonies in several languages.

Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries.

Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination.

• +10 years of on hand experience on Walmart, , Sam’s Club & Sam’s
• Strong understanding of Walmart tools & resources including Nova, Item 360, Ladder Plan, Retail Link, Scintilla, Walmart Seller Center, Supplier One, Salsify, etc.
• Experience with syndicated data a plus
• Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics
• Prior Walmart Toy Department Experience preferred
• Strong written communication and verbal communication skills
• Excellent customer service orientation;
  Ability to ensure a high level of service and quality is maintained
• Ability to gather data, to compile information, and present reports
• Self-motivated, sense of urgency, attention to detail, and capability to prioritize effectively
• Results-driven mindset with a focus on meeting and exceeding sales goals

The Sales & Operations Manager - Walmart & Sam’s will play an influential role for the Walmart and Sam’s Club omnichannel business. This role will also be responsible for collaborative analytics, planning, forecasting and replenishment for Walmart & Sam's Club. This role requires strong analytical capabilities, attention to detail, communication skills, and the ability to both set strategy and drive execution.

Account Operations:

• Work closely with the Account & Ecommerce Sales Managers to identify opportunities for growth and develop actionable plans.
• Manage the day-to-day relationships with Walmart & Sam’s Club teams (sales analytics, replenishment, supply chain, and online merchandising team).
• Work with Replenishment Manager to manage in-stock levels, store inventory, forecasts, MABD/OTIF and order management.
• Responsible for working with internal teams to resolve any EDI errors (pricing, ASN, etc).
• Oversee forecast, purchase orders, logistics, and supply chain coordination to ensure proper store sales, inventory and OTIF compliance.
• Act as a liaison between internal teams (sales enablement, trade marketing, operations, logistics, finance) and Walmart to streamline communication.

Data & Digital Excellence:

• Manage weekly sales reporting and leverage data for actionable insights on inventory, sales growth, forecast adjustments and shopper behavior.
• Drive digital-first strategies, including improving  performance through optimized FC inventory, listings, enhanced content, and e-commerce promotions.
• Implement digital tools and platforms for forecasting, reporting, and supply chain efficiency.

Marketing

Collaboration:

• Partner with the marketing team to create Walmart-specific in-store and online campaigns.
• Ensure alignment with Walmart’s omnichannel goals, such as integrating promotions across physical stores and

Performance Monitoring:

• Manage and track weekly key performance metrics like sales growth, inventory, OTIF, instocks, and chargebacks, making recommendations to improve performance.
• Work closely with our Sales Enablement team and Trade Marketing team on new item launches and promotional features.
• Understand and analyze product categories to optimize product placement and manage product assortment to meet customer needs while maximizing sales potential.