Sales Associate Part -Time

Who We Are

Reformation is a mission‑based fashion brand committed to sustainability and inclusivity. Named one of Fast Company’s Brands That Matter and winner of the Best Carbon Footprint award, we aim to be Climate Positive by 2025 and Circular by 2030. With more than 50 stores worldwide and a sustainable factory in LA, we innovate across accessories, swimwear and sleepwear and reach millions through impactful campaigns.

Our culture is inclusive and growth‑focused, and we want you to help us save the Earth while looking great.

Based at your current Reformation store. Expected to work Mondays, Wednesdays or Thursdays, Fridays and weekends.

The Visual Merchandising Associate is responsible for maintaining the highest visual merchandising standards within the store by following Reformation’s VM guidelines. You will support the execution of visual merchandising strategies that drive traffic, maximize sales and enhance the customer experience.

• Ensure accurate and impactful product presentation including dressing room outfits, mannequin dressing and foldings following all corporate visual guidelines and weekly directives.
• Complete Go Lives weekly in an organized and timely manner following Visual Merchandising guidelines.
• Ensure all VM equipment and props are in good condition and located in one central location in the stockroom.
• Oversee VM recovery efforts, including swapping out low lines, moving slow sellers to hot spots, removing duplicates, and replenishing empty notches during the day.
• Facilitate an efficient shipment processing system in which product is placed promptly in order to maximise sales.
• As an associate, ensure the customer is always a priority and that tasks do not impact customer service.
• Ensure cleanliness and organization of the sales floor, fitting rooms and windows.
• Share feedback, insights and ideas with VM Manager weekly.
• Contribute to positive team morale by living our values.
• Weekly on Monday walkthrough with the Store Manager, utilizing the Customer Experience Tool to score the VM. The score is then shared with the Visual Manager and together you will work on an action plan.
• In the case of newness arriving on days off, plan for placement of upcoming product in advance by utilizing the RAV and Inbound Shipment Report. Ensure this is shared with the management team.

• Partner with leadership to ensure shipment is completed within 24 hour SLA. This includes processed, steamed and placed accordingly in the stock room.
• Place all newness on the shop floor as soon as it is processed. Placement must be carefully chosen, following each rack’s story.
• Be informed of all items that are directed RTVs, remove these from the shop floor and replace them accordingly.
• Expertly analyze the RAV report and Looker dashboards to provide data‑driven insights that directly inform decision making.
• Analyze business weekly using company reporting tools to identify product opportunities. This includes the Retail Store Performance, RX Style Conversion and Retail Ops Report on Looker.

• Passionate about the Reformation brand
• Minimum 6 months working at Reformation
• Strong communication skills
• Strong organizational and time management skills
• Strong VM skills
• Proven team player with leadership skills
• Strong interpersonal skills and professional maturity
• Uphold time and attendance policy
• Bring an ambitious and passionate attitude to work daily
• Understand the core values and culture of Reformation and reflect these in all efforts
• Maintain and uphold a professional, healthy, and productive work environment

• 1+ years relevant experience in a fastpaced, creative service environment
• Familiarity with the user functionality of desktop, mobile, tablet and digital technologies
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast‑paced setting
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self‑motivation for your work and career

• Available to work a minimum of 15 hours per…