LDO-Licensed Optician-Palo Alto, CA-Lenscrafters

Requisition :912660

Store #:003309 Lens Crafters

Position:Full-Time

Total Rewards:

Benefits/Incentive Information

Lens Crafters is a place for visionaries. We're committed to pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight because quality care helps us see the joy in life and learning from the best keeps us all better. Our legacy of the highest optical standards drives us to innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. That's why we take care of you so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products. Join our global community of over 200,000 dedicated employees worldwide in driving the transformation of the eyewear and eyecare industry. Follow us on Linked In to learn more.

The Licensed Optician delivers the brand value proposition and helps establish Lens Crafters as the premier destination for all vision needs within the community. By delivering legendary customer service and perfectly crafted high‑quality eyewear, we exceed customer expectations.

• Welcome all customers and set expectations
• Custom‑fit glasses and precisely place prescription in lenses
• Act as a leader in optical acumen
• Take measurements, accurately adjust/fit eyewear, ensuring finished eyewear meets standards and customer needs
• Assists team with complex product needs and prescriptions
• Use technology accurately and thoroughly, even under time pressure and high customer volume; demonstrate exceptional product knowledge and appropriate tool use
• Proactively explore root causes of issues, forward‑think, and ensure customers are satisfied with expectations exceeded and solutions delivered
• Multitask, prioritize and manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs and competencies
• Maintain store appearance, help keep the store clean, attractive, and organized
• Inform management of safety opportunities and demonstrate safe work practices
• Show resourcefulness, self‑motivation, and a desire for continual learning, improvement, and results
• Adhere to company policies and procedures, including discounts, promotions, and inventory management

• High School graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills; excellent communicator, listener, and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales skills – ability to use and carry an iPad/tablet
• Familiarity with POS, computers, and calculators
• Embrace new technology and change

• Previous customer service and retail experience

25.02 – 39.02

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan to complement a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We provide reasonable accommodation for qualified individuals with disabilities. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.