General Manager

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Ralph Lauren Corporation (NYSE:

RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, the company has consistently developed its distinctive image across an expanding number of products, brands, and international markets.

• Ensure every employee delivers the 5 C’s of Service Excellence (Create, Connect, Convert, Close, and Continue) to every client.
• Provide a VIP experience for every client entering the store.
• Ensure sales associates use technology to protect existing clients and grow the RLS client base.

• Cast and develop store employees, building diverse and powerful field teams.
• Coach and mentor all employees to achieve optimal results.
• Build bench strength for future talent and manage succession planning.

• Provide consistent feedback to buyers and planners on opportunities.
• Maintain presentation standards that reflect Ralph Lauren’s image.
• Set up store environments that serve as silent sales associates, telling compelling brand stories.

• Achieve store shrink goals and maintain asset‑protection procedures.
• Execute strategies that support sales, marketing, and profit objectives, including gross margin.
• Establish and uphold all store processes and procedures.

• Achieve KPIs related to customer experience (Conversion, UPT, SPH, ADT, and Customer Shop scores).
• Drive employee engagement and manage key metrics such as turnover and time‑to‑fill.
• Manage selling expenses and achieve payroll percentage targets.

• Relevant work experience as a general manager in retail preferred.
• Strong computer skills:
  Word, Excel, PowerPoint, Workday, Outlook.
• Physical ability to maneuver around the sales floor, dressing rooms, cash wrap, and office; lift up to 30 lbs and climb moderately using a ladder under RL Health & Safety guidelines.
• Ability to operate the register, stand, and move for multiple hours.
• Strong business acumen, enthusiasm, and interpersonal communication skills.
• Experience guiding individuals toward goal achievement through negotiation, teamwork, motivation, and staff development.

$100,000 – $135,000 annually.

Mid‑Senior level;
Full‑time;
Management and Manufacturing;
Retail Apparel and Fashion.