Sales Associate - Palo Alto

Overview

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Associate Cartier | Palo Alto, CA

Reports to:

Sales Experience Manager

• As an Ambassador of the Maison, achieve and exceed sales targets as directed by management and proactively develop a client portfolio. Ensure a unique client experience throughout all touch points and participate in the daily boutique operations.
• Sales Achievement:
  Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Deliver outstanding customer service by greeting and acknowledging every customer, maintaining high standards, possessing solid product knowledge, and addressing all components of Customer Service before, during, and after sales.
• Assist after-sale clients if a Cartier after-sales area/staff is not available, and adapt approach according to client needs and motivations.
• Negotiate and handle objections with ease; support after-sales clients in accordance with Maison values and provide recommendations for an exceptional client experience.
• Client Relationship Management:
  Cultivate new and existing client relationships through exceptional service and CRM initiatives; partner with Management to develop plans for clients and prospects.
• Capture client data accurately for follow-up and relationship building using available tools; resolve client issues/concerns and escalate as needed to Management.
• Partner with Management to develop plans to support and participate in in-store and offsite events and networking.
• Daily Boutique Operations:
  Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique; assist with daily setup and breakdown, merchandising, displays, and back-stock; participate in inventories and cycle counts; assist with special projects as needed.

• Education: College degree preferred.
• Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• Technical
  
  Skills:
  
  Ability to work in a fast-paced retail store environment; computer and internet savvy; MS Office experience required; SAP knowledge preferred.
• Personal
  
  Skills:
  
  Additional language skills are a plus; excellent interpersonal and communication skills; strong understanding of customer service needs and priorities (internal and external); strong attention to detail with the ability to handle multiple tasks with precision; being a genuine Maison Ambassador; uphold Cartier image with professional demeanor; self-starter with team-player approach.
• Must be available to work retail hours including weekends and to travel for trainings and client events.

• Richemont offers a generous compensation and benefits package for eligible employees. The company provides core benefits including medical, dental, and vision; health savings and flexible spending accounts; life insurance, disability benefits, and 401(k) with employer match.
• Work-life balance with paid time off, wellness reimbursement, and access to the employee assistance program; volunteer days off to support community initiatives.
• Expected Salary Range: $28.00 - $32.00 per hour. Salary will be negotiated based on relevant skills and experience.

Only candidates selected for further consideration will be contacted. At Richemont, We Craft the Future!