Store Manager Stanford Shopping Center - Palo Alto

Overview

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you.

No position at Reformation is about the status quo. Every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store goals.

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Own operational execution of the store to achieve necessary revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador—embody brand values, engage customers on the brand, and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer‑first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, providing in‑the‑moment coaching for continuous improvement.
• Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store; lead and train the team to ensure consistent deliverables.
• Contribute to loss prevention in all areas of the business, set expectations, and own training for the store team.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real‑time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business.
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff, and develop talent in visual and digital merchandising.
• Manage the day‑to‑day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Accountable for hiring, training and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change, and results.
• Understand current culture and areas for improvement; work with the Regional Director for constant improvement through activations, recognition, and thorough communication.
• Own reviews, development plans, disciplinary action and corrective action for the team.

• Minimum of 5 years Retail Experience required.
• Minimum of 4 years Retail Management Experience required.
• Experience working with a sales or retail organization and/or operating‑intensive business.
• Ability to work in a fast‑paced, cross‑functional team environment setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• The drive to take on new challenges with the self‑motivation for continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
• The skills to collaborate strategically with cross‑functional partners in the pursuit of shared business outcomes.
• A proactive and entrepreneurial sense of urgency and ability to prioritize important work.

The wage for this full‑time position is $70,000 - $150,000 per year.

• Availa…