Late Night Supervisor

Overview

Late Night Supervisor. Residential & Dining Enterprises, Stanford, California, United States.

Post Date: 3 days ago | Requisition #: 108093

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University is one of the world s leading teaching and research universities. Its mission is to create and share knowledge and to prepare students to be curious, think critically, and contribute to the world. Stanford strives to foster a culture of expansive inquiry, fresh thinking, searching discussion, and freedom of thought. Residential & Dining Enterprises (R&DE) is the largest auxiliary organization at Stanford University, supporting the academic mission by providing high-quality services to students and the university community.

R&DE has an annual operating budget of $400M, operates 24/7/365, and oversees a $3B asset portfolio comprising over 7 million square feet. R&DE provides housing for 16,000 students and dependents, serves 8 million meals annually at 48 student dining venues and 32 culinary enterprises, and supports executive services, conference operations, and guest lodging. R&DE is a diverse team of 1,200+ across divisions including Student Housing Operations & Stanford Conferences;
Stanford Dining and Hospitality & Auxiliaries;
Maintenance Operations and Capital Projects; and a strategic core of Finance & Administration, IT, HR, and Strategic Communications and Marketing.

“Students (Customers) First” is R&DE s mantra and its goals reflect a commitment to service excellence, fair treatment, access to opportunities, and a positive work environment. R&DE is committed to inclusive excellence where all staff feel they belong and can thrive.

Ensure customer service and participate in the daily operational oversight of residential dining, retail, or catering services. Act as sole leadership presence in some smaller scale operations; typically the leader for a standalone unit with less than $750,000 in revenue targets and less than 5 FTE. May also be part of the overall leadership team responsible for a large or multiple units with more than $750,000 in revenue targets and a combined size of 15 or more FTE.

• Uphold customer service standards and ensure client expectations are met by receiving and resolving customer inquiries, concerns, and/or complaints; perform daily interactive customer discussions.
• Contribute to business optimization by collecting, inputting, and reviewing data and reports to guide daily operational decisions, overseeing revenue and expense control, and suggesting programming to retain and expand the customer base.
• Maintain management presence for service periods in a specific location; identify and resolve daily operational problems, escalate as needed, and train, schedule, and supervise all front-of-the-house food service workers and kitchen staff as required.
• Participate in menu and marketing development by contributing suggestions for concept development, special event planning, and seasonal/custom menus.
• Ensure health and safety standards: conduct on-site food quality, merchandising, sanitation, equipment maintenance, safety practices, and inspections; ensure health code compliance and sanitation standards in the assigned location.
• Other duties may be assigned.

Education & Experience: Associate degree in restaurant management, business, or related field or equivalent and one year of successful experience in the customer service industry or relevant experience.

Knowledge, Skills, and Abilities: Knowledge of food service management for institutional operations; ability to supervise and train a diverse staff; strong customer service competencies such as clear communication, listening, and empathy while adhering to protocols and guidelines.

Certifications and Licenses: Serv Safe CA Certification.

Ability to exert up to 50 pounds of lifting force occasionally and/or negligible force constantly to move objects; ability to bend, stoop, and perform extensive walking; ability to see and taste food for quality; ability to move quickly to different areas of the facility as needed.

* Consistent with its…