Late Night Supervisor

Overview

Late Night Supervisor — Residential & Dining Enterprises, Stanford, California, United States. Department:
Food Services. Post Date: 5 days ago. Requisition #108093.

Stanford University is one of the world’s leading teaching and research universities. Stanford’s mission is to create and share knowledge and to prepare students to be curious, to think critically, and to contribute to the world. With world-class scholars and seven schools, Stanford offers academic excellence across a broad array of disciplines. R&DE (Residential & Dining Enterprises) is the largest auxiliary organization at Stanford, supporting the university’s mission by providing high-quality services to students and the campus community.

R&DE has an annual operating budget of $400M, oversees a $3B asset portfolio comprising over 7 million square feet, and provides housing, dining, and related services for thousands of students and staff. R&DE is a diverse team of 1,200+ people across multiple divisions, focused on delivering service excellence and inclusive excellence.

Staff are guided by the mantra “Students (Customers) First” and R&DE’s commitments to fair treatment, access to opportunities, and a positive work environment.

Ensure customer service and participate in the daily operational oversight of residential dining, retail, or catering services. Act as sole leadership presence in some smaller scale operations; typically the leader for a standalone unit with less than $750,000 in revenue targets and less than 5 FTE. May also be part of the overall leadership team responsible for larger units with more than $750,000 in revenue targets and a combined size of 15+ FTE.

• Uphold customer service standards and ensure client expectations are met by receiving and resolving customer inquiries, concerns, or complaints; perform daily interactive customer discussions.
• Contribute to business optimization by collecting, inputting, and reviewing data and reports to guide daily operational decisions; oversee control, tracking, and accounting of department revenue and expenses; suggest programming to retain and expand the customer base.
• Support effective employee relations by maintaining management presence for service periods, identifying and resolving daily operational problems, escalating to management as needed, and training, scheduling, and supervising front-of-house staff and kitchen staff.
• Participate in menu and marketing development by contributing suggestions for concept development, special event planning, and seasonal and custom menus.
• Ensure health and safety standards are met by conducting regular on-site food quality, sanitation, equipment maintenance, safety practices, and facility appearance inspections; ensure health code compliance and sanitation standards in the assigned location.
• Other duties may be assigned.

Education & Experience: Associate degree in restaurant management, business, or related field or equivalent and one year of successful experience in the customer service industry or relevant experience.

Knowledge, Skills, and Abilities: Knowledge of food service management and techniques for an institutional operation; ability to supervise and train a diverse staff; strong customer service communication, listening, and empathy while adhering to protocols.

Serv Safe CA Certification.

• Ability to exert up to 50 pounds of lifting force occasionally and/or a negligible amount of force constantly to move objects.
• Ability to bend, stoop, and perform extensive walking.
• Ability to see and taste food for quality.
• Ability to move quickly to different areas of the facility as service and production demands require.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Work flexible and demanding hours. Frequently work long hours completing diverse duties. Exposure to wet floors, temperature extremes, and…