Evening Operations Manager

Overview

Stanford Libraries is looking for an experienced staff supervisor and a creative, energetic, flexible, engaged, and organized individual for the Library Services Operations Manager (Evenings) role at the Cecil H. Green Library, Stanford’s largest library. The Libraries value mutual respect and collaboration, and seek a team member who will contribute skills and perspectives across the organization.

About Stanford Libraries – Stanford Libraries is a network of over 15 libraries with over 400 employees. We support teaching, learning, and research by acquiring, stewarding, and making available a robust collection (currently in excess of 12 million items). We emphasize discoverability, information management, and global partnerships, and strive to build our organization through collaboration and continuous improvement. We welcome candidates who will contribute to our culture, profession, and the academic community.

About The Access Services Department – The department focuses on library customer service experience and inventory management. Teams include:
Circulation & Course Reserves, Library Privileges & Visitor Experience, Stacks & Collection Maintenance, Resource Sharing & Digital Delivery, and Media & Microtext Center operations. Teams coordinate with branch libraries to optimize service impact.

The Evening Operations Manager oversees frontline customer services at Green Library during evening hours, Sunday to Thursday. Reporting to the Evening Reference Librarian, the role supervises daily operations of the library’s service desks and supports key customer-facing functions (course reserves, interlibrary loan, visitor access, and reference assistance) as well as back-office routines that sustain library operations.

The manager supervises a team of four full-time library specialists who deliver patron services (in-person, phone, email) and perform course reserves processing and media/periodicals management. The team handles core circulation activities and leads inventory and collection maintenance projects during summer operations. The position ensures timely and accurate processing of materials for academic courses, develops and maintains documentation/workflows, and trains staff in course reserves.

The manager also collaborates with colleagues at other library branches to promote consistent practices across the system. For periodicals management, the manager coordinates processing, shelving, and preparation for dispatch to the bindery, ensuring accuracy and on-time delivery.

The role provides administrative and operational support for the department and serves as a backup Time Leave Administrator for timecard review, approval, and staff scheduling across service points.

We seek an Evening Operations Manager who is an excellent communicator, leads by example, and aligns the team around shared goals. The manager helps define expectations, fosters collaboration, and supports workforce development. Given the evening team’s relative isolation from daytime operations, the manager bridges activities between shifts, builds expertise across basic library services and building operations, and enforces policies. The role reports facilities issues and responds to difficult customer situations and emergencies.

Academic quarter:
Sundays through Thursdays, 3:45 p.m. to 12:45 a.m. with a one-hour meal period. Intersession and summer hours may shift to 12:45 p.m.–9:45 p.m. Overtime is scheduled one weekend every quarter for Stanford’s exam week.

• Public Interaction:
  Apply public service skills to resolve circulation and privileges problems and promote patron satisfaction.
• Interact with management and colleagues within and outside the library, including Campus  Office and Campus Department of Public Safety.
• Serve as service desk supervisor as needed to meet service unit objectives.
• Follow established guidelines and use judgment to handle non-routine problems.
• Monitor staff workflow to maintain productivity and achieve department goals.
• Work occasional alternate shifts to provide additional coverage.
• Ensure service meets or exceeds user expectations and develop solutions…